Over Half of SME Back-Office Staff Cite 'Personalization' as a Challenge, Highlighting Business Continuity Risks
Key facts
- Over Half of SME Back-Office Staff Cite 'Personalization' as a Challenge, Highlighting Business Continuity Risks
- kubell Partner, provider of the 'Taxita' outsourcing service, surveyed 86 SME back-office employees. Results show 55.8% struggle with 'personalization' (reliance on specific individuals), and 82.6% fear business disruption if staff leave. The survey highlights how non-core tasks hinder DX, proposing outsourcing as a solution.
- Source: PR Times
- Date: May 28, 2026
Direct answer
kubell Partner, provider of the 'Taxita' outsourcing service, surveyed 86 SME back-office employees. Results show 55.8% struggle with 'personalization' (reliance on specific individuals), and 82.6% fear business disruption if staff leave. The survey highlights how non-core tasks hinder DX, proposing outsourcing as a solution.
- Citation
- Over Half of SME Back-Office Staff Cite 'Personalization' as a Challenge, Highlighting Business Continuity Risks (May 28, 2026), PR Times
- Source
- PR Times
- Date
- May 28, 2026
kubell Partner, provider of the 'Taxita' outsourcing service, surveyed 86 SME back-office employees. Results show 55.8% struggle with 'personalization' (reliance on specific individuals), and 82.6% fear business disruption if staff leave. The survey highlights how non-core tasks hinder DX, proposing outsourcing as a solution.
📋 Article Processing Timeline
- 📰 Published: May 28, 2026 at 12:00
- 🔍 Collected: June 1, 2026 at 01:40 (85h 40m after Published)
- 🤖 AI Analyzed: June 2, 2026 at 07:19 (29h 38m after Collected)
Background: Securing back-office talent has become a critical management issue for SMEs. Amidst a shrinking labor force and intense competition for specialized talent, issues such as 'personalization' (reliance on specific individuals), turnover risk, and excessive workloads are becoming urgent threats to business continuity.
Summary of Findings:
1. Status of Personalization: 55.8% cite 'personalization/black-boxing' of back-office tasks as a challenge.
2. Continuity Risk: 82.6% report that the resignation or leave of a staff member would have 'some impact' on operations.
3. Business Impact: 44.2% state that such departures could cause 'significant disruption or major confusion.'
4. Productivity: 48.8% identify 'lack of knowledge sharing' as the root cause of low productivity.
5. Core Business Stagnation: 65.1% feel they cannot focus on core tasks due to non-core duties.
The survey also found that the biggest hurdle to outsourcing is 'unclear ROI.' Through 'Taxita,' kubell Partner addresses these issues by providing visualization reports and dedicated director support.
FAQ
Is this Japanese SME survey relevant to Taiwanese companies?
Yes. Taiwanese SMEs face similar challenges regarding talent shortages and operational silos, making these findings highly applicable.
What are the key facts in this article?
kubell Partner, provider of the 'Taxita' outsourcing service, surveyed 86 SME back-office employees. Results show 55.8% struggle with 'personalization' (reliance on specific individuals), and 82.6% fear business disruption if staff leave. The survey highlights how non-core tasks hinder DX, proposing outsourcing as a solution.
What is the direct answer?
kubell Partner, provider of the 'Taxita' outsourcing service, surveyed 86 SME back-office employees. Results show 55.8% struggle with 'personalization' (reliance on specific individuals), and 82.6% fear business disruption if staff leave. The survey highlights how non-core tasks hinder DX, proposing outsourcing as a solution.