Classtech Co., Ltd. Launches "Kaigo AI Ope," an AI Agent for Nursing Care Service Providers, with Zero Initial Costs, Zero Fixed Fees, and No Contract Lock-in, Based on a Fully Usage-Based Fee System Per User

Background and Development History Our existing AI agent for home-visit nursing stations, "Houkan AI Ope," has been introduced to over 100 stations, significantly streamlining on-site documentation and administrative tasks such as claims processing, care plan creation, and document delivery for the introduced stations. During this process, we received numerous requests to provide similar services for nursing care services, including home care and residential care. In response to these requests, we have now developed and launched "Kaigo AI Ope." This new service maximizes the high-precision document auto-generation, claims processing, and mail/FAX proxy technologies cultivated with "Houkan AI Ope," along with the operational knowledge accumulated through its introduction to over 100 stations, optimizing it for the unique workflow of nursing care service providers. For nursing care service providers, severe labor shortages and complex documentation and administrative tasks are urgent issues. Based on the proven technological foundation from home-visit nursing, "Kaigo AI Ope" simultaneously delivers the three values truly sought by the field: high processing accuracy, prompt response, and an easy-to-introduce pricing structure.

Supported Service Types "Kaigo AI Ope" supports all types of long-term care insurance services.

Home Care Services: Home-visit care, home-visit nursing, home-visit rehabilitation, home-visit bathing, home medical care guidance, day care, day rehabilitation, short-term stay for daily life care, short-term stay for medical care, welfare equipment rental/sales, home renovation

Facility Services: Special nursing homes for the elderly, health care facilities for the elderly, medical care facilities for the elderly

Residential Services: Group homes, paid nursing homes, service-attached elderly housing

Community-Based Services: Small-scale multi-functional home care, periodic patrol and on-demand home-visit nursing care, night-time home-visit care, dementia-specific day care, etc.

Main Functions "Kaigo AI Ope" automates the following documentation and administrative tasks using AI.

Automated Document Creation: Automatically generates care plans and monthly reports based on service provision records. Claims Processing Support: Accurately and promptly supports a series of claims processing tasks, from performance confirmation to billing data creation. FAX Transmission of Performance Records: Directly transmits created performance records via FAX. Mail Proxy for Plans and Reports: Provides comprehensive proxy services for printing, enclosing, and mailing created plans and reports. Schedule and Shift Management: AI assists in creating optimal shifts considering staff availability and user preferences.

Ease of Introduction and Security "Kaigo AI Ope" can be operated from commonly used chat tools, eliminating the need for new system installations or operational training. It adopts a simple design that allows on-site staff to start using it immediately. Furthermore, it does not depend on specific billing software, allowing you to continue using your current nursing care billing software. There is no need for system migration or duplicate management, and it can be integrated directly into existing workflows. In terms of security, it is designed with the highest priority on protecting personal and medical information handled in medical and nursing care settings, implementing industry-standard measures such such as communication encryption and access control.

Pricing Structure Item: Initial Cost Content: Free Item: Monthly Fixed Fee Content: Free Item: Contract Period Restriction Content: None Item: Usage Fee Content: Fully usage-based fee system per user This design eliminates the irrationality of traditional pricing models, such as "fixed costs even in months of non-use" or "sudden increases in cost as users grow," offering a simple structure that can be used efficiently according to the scale and operational status of the business. We aimed to create an environment where all businesses can adopt the latest AI technology without risk.

Case Study Shoyo-kai Social Welfare Corporation Shoyo-kai, which operates special nursing homes for the elderly and home care support offices based in Hokkaido, has introduced "Kaigo AI Ope" across different service types. Before its introduction, over 500 hours per month were spent on documentation and administrative tasks, leading to a chronic shortage of time that should have been dedicated to care and staff guidance/follow-up. Since utilizing Kaigo AI Ope, the workload for these tasks has been significantly reduced, creating an environment where staff can concentrate on their primary duties. "Previously, the beginning of the month was consumed by documentation and administrative tasks, leaving no time for anything else, and I was constantly exhausted without any rest. Now, I just interact with Kaigo AI Ope. The biggest change is being able to focus on the work that truly deserves my time," says a Service Provision Manager.

About AI Ope "AI Ope" is an industry-specific AI agent and business support service provided by Classtech. It automates documentation and administrative tasks in the medical and nursing care industry, with over 100 contracts currently in place for home-visit nursing stations. With zero initial costs, zero fixed fees, and no contract period restrictions, and fees based on the number of users, it can be introduced without risk.