Craftia Group Formulates Basic Policy Against Customer Harassment

The Craftia Group has formulated a "Basic Policy Against Customer Harassment" to create a working environment where employees can work with peace of mind and good health, and to build good relationships with customers and business partners. This policy defines customer harassment as claims or behaviors from customers that are deemed unreasonable, or whose means and methods are socially inappropriate, thereby harming the employees' working environment. Examples include physical and psychological attacks, coercive language, persistent demands, discriminatory or sexual remarks, and unreasonable demands for compensation. The Craftia Group will not tolerate customer harassment. If an action is determined to be customer harassment, the group may interrupt or refuse service after explaining the situation to the customer. In severe or dangerous cases, the group will cooperate with police and lawyers. The group will also educate employees on this policy and appropriate responses, and promote awareness to prevent employees from engaging in customer harassment themselves.