Kiyo Bank Begins Trial of "Knowledge-work AI Meeting Recorder" for AI-Powered Meeting Recording and Analysis

Knowledge-work Inc. (Head Office: Minato-ku, Tokyo; CEO: Koji Asano), with the mission "LIFE WITH ENABLEMENT: Delivering the joy of achievement," is pleased to announce that The Kiyo Bank, Ltd. (Head Office: Wakayama City, Wakayama; President: Hiroyuki Haraguchi) has begun a trial of "Knowledge-work AI Meeting Recorder," a product that uses AI to record and analyze business meetings. This initiative aims to create an environment where sales representatives can concentrate on meetings by utilizing "Knowledge-work AI Meeting Recorder" to automate the creation of meeting minutes, CRM/SFA input, and AI-powered recording and transcription of meetings. Concurrently, we will verify how AI-based meeting recording and analysis contribute to operational efficiency and proposal quality improvement. ◼️ Background of the Trial (from Kiyo Bank): In recent years, the importance of detailed consulting tailored to customers' business challenges and life stages has been increasing for regional financial institutions. Meanwhile, our bank has faced the challenge of significant man-hours and effort required for creating and sharing negotiation records and meeting minutes, as well as system registration, due to a high volume of offline, face-to-face meetings. The content of customer meetings and the history of decision-making are crucial evidence for loan origination and confirming customer intentions regarding managed assets, requiring accurate and comprehensive recording and management. We believe that promptly sharing this information internally to connect to the next action will lead to the enhancement of sales activities and proposal quality. With the start of this trial, we aim to improve the efficiency of recording, summarizing, and sharing meeting content by leveraging AI for meeting recording and analysis. We will also aim to realize a business process that allows for speedy decision-making and actions based on actual data, and verify its effectiveness. ◼️ Comments on the Start of the Trial - Mr. Shori Morita, General Manager of DX Strategy Department, The Kiyo Bank, Ltd.: Under our management philosophy of "contributing to the prosperity of the local community and walking alongside it," our bank is promoting DX initiatives aimed at improving productivity in the field and enhancing the value provided to customers. In the sales field, while conversations with customers contain many insights and important decisions, the task of recording, organizing, and sharing them often becomes a burden. In this trial, we will verify the creation of an environment where bank employees can devote more time to what they should be focusing on—"dialogue with customers" and "the next proposal"—by using AI to accurately record and visualize meeting content. Through this initiative, we aim to establish a new sales style that leads not only to improved operational efficiency but also to enhanced meeting quality and proposal capabilities, while promoting the use of AI that is suitable for our bank. ◼️ Overview of "Knowledge-work AI Meeting Recorder": - Automatic Meeting Transcription: AI automatically transcribes all meetings, whether offline (face-to-face visits) or online (web conferences, IP phones). - Automatic Meeting Report Generation: In addition to summarizing the meeting, AI automatically suggests next actions and provides feedback on the meeting. - Automatic Input to CRM/SFA: Meeting content can be automatically entered into Salesforce. ◼️ Sales AI Product Series "Knowledge-work": Knowledge-work's Sales AX Solution offers both the Sales AI product series "Knowledge-work" and the Sales AX consulting series "Knowledge-work X." The "Knowledge-work" product series provides multiple AI products for various areas of sales support. Customers can choose and combine the necessary AI products for their specific needs. "Knowledge-work" has been adopted by major corporations and growing companies to support their sales teams. Furthermore, to provide a safe and secure environment for users of our sales enablement cloud "Knowledge-work," we have obtained the following international information security standard certifications for cloud services: ISO 27001 (ISMS), ISO 27017 (Cloud Security), ISO 27701 (Privacy), and SOC 2 Type 1 (Security, Availability, Confidentiality, Processing Integrity, Privacy). ■ About Knowledge-work Inc.: Knowledge-work is a startup with the mission "LIFE WITH ENABLEMENT: Delivering the joy of achievement," supporting the enablement (creation of results and improvement of abilities) of working people. We provide "Sales AX Solutions" mainly to large companies to realize sales transformations that enable sales representatives to grow and produce results. The "Knowledge-work" sales AI product series has been introduced on a scale of thousands of users at major companies such as NTT DOCOMO Business, Mizuho Bank, and Nissin Foods. In addition to our AI products, we promote on-site transformation of sales departments through our Sales AX consulting series "Knowledge-work X." Sales AX Solution for AI-driven sales transformation: https://knowledgework.cloud/ Location: 51F, Mori JP Tower, Azabudai Hills, 1-3-1 Azabudai, Minato-ku, Tokyo; Established: March 18, 2020; Founded: April 1, 2020; CEO: Koji Asano; Corporate Site: https://knowledgework.com/