Next-Generation Outsourcing Service 'HELP YOU+Tech' Launched: Automating Back-Office Operations Through Human-AI Hybrid
Knit Inc. has launched 'HELP YOU+Tech', a next-generation BPO service that automates back-office operations by combining human expertise with the latest AI and automation technologies.
📋 Article Processing Timeline
- 📰 Published: April 24, 2026 at 17:00
- 🔍 Collected: April 24, 2026 at 08:31
- 🤖 AI Analyzed: April 24, 2026 at 09:00 (28 min after Collected)
Knit Inc. (Headquarters: Shibuya-ku, Tokyo, President: Takao Akizawa, hereinafter "Knit"), which operates the online outsourcing service "HELP YOU", was founded on the premise of full remote work and currently has over 600 members executing tasks online from 35 countries across Japan and the world.
We have now launched "HELP YOU+Tech", a new service that supports the automation of back-office operations by combining specialized assistants (humans) with the latest technologies (AI and automation tools).
It is a next-generation BPO that multiplies the traditional online outsourcing service "HELP YOU" with technologies such as AI, RPA, API integration, and SaaS integration. Specialized engineers handle everything from implementation to operation, allowing immediate use on-site without any special knowledge. It automates tasks such as data entry and processing to achieve efficiency.
Launch of the Next-Generation BPO Model "HELP YOU+Tech": Automating and Systematizing Back-Office Operations via a Human-AI Hybrid
Background of "HELP YOU+Tech" Launch
In recent years, the introduction of SaaS and AI tools aimed at operational efficiency and automation has accelerated in many companies. However, the reality is that the development of internal structures—such as securing and training personnel to operate the tools effectively—has not kept pace with the speed of implementation.
As a result, there are scattered cases where tools are introduced but not fully utilized, generating new incidental tasks like correcting output content and checking quality, thus failing to achieve the originally expected business improvement effects.
To realize true operational efficiency and automation, it is crucial not just to select tool specs, but to optimally combine "technology" and "people," which is the key to success.
Recognizing these challenges, HELP YOU offers the new service "HELP YOU+Tech," multiplying the respective strengths of people and technology. Through this service, we will build mechanisms to execute tasks faster and more accurately, contributing to the enhancement of companies' competitive power.
Service Overview: What is HELP YOU+Tech?
HELP YOU+Tech is a next-generation outsourcing service that organically integrates task automation via AI and RPA with human judgment and response. It maximizes the respective strengths of technology and people to build a mechanism for faster and more accurate task execution.
◆ Differences from Traditional "HELP YOU"
Unlike traditional standalone services such as "tool provision (SaaS)" or "human task delegation (BPO)," its greatest feature is providing the three processes of "business design," "technology implementation," and "practical operation" as a single integrated package.
Through this integrated approach, it is possible to achieve immediate operational improvements at the field level, even when the person in charge lacks specialized knowledge.
What "HELP YOU+Tech" Aims For
Zero Implementation Burden, Immediate Results
Since specialized engineers handle all tool configurations and program creation, personnel in charge can start using it immediately on-site without any special knowledge. It achieves operational efficiency and automation smoothly and quickly.
Maximizing Operational Speed with People x Technology
Routine tasks are automated by technology, while tasks requiring human judgment and flexible response are handled by assistants. Optimally combining people and technology balances speed and accuracy at a high level.
Reliable Support System
Operations are conducted under strict security standards, and data input into the AI is not used for learning. We have established a system where you can safely entrust even highly confidential tasks.
Main Features & Value Provided
◆ Automation of Routine Tasks
Designing the automation of routine tasks using tools like RPA and GAS. Systematizing operations such as data transcription, report generation, notification sending, and file organization.
◆ System & Service Integration
Connecting internal and external systems using APIs and iPaaS. Connection with over 700 domestic and international SaaS and AI tools is possible.
◆ Digitization of Massive Paper Documents
Utilizing cutting-edge AI OCR to accurately digitize paper documents.
◆ Automation of Massive Registration & Updating Tasks
Automating the frequently occurring registration and updating tasks for real estate information, job postings, product data, customer information, etc.
◆ List Creation (Scraping & Database Utilization)
Creating target lists tailored to objectives by scraping web information and utilizing various databases.
Supported Areas and Specific Use Cases
▼ Sales Area
Digitizing business card information
Data integration with SFA/CRM
Creating sales lists
We have now launched "HELP YOU+Tech", a new service that supports the automation of back-office operations by combining specialized assistants (humans) with the latest technologies (AI and automation tools).
It is a next-generation BPO that multiplies the traditional online outsourcing service "HELP YOU" with technologies such as AI, RPA, API integration, and SaaS integration. Specialized engineers handle everything from implementation to operation, allowing immediate use on-site without any special knowledge. It automates tasks such as data entry and processing to achieve efficiency.
Launch of the Next-Generation BPO Model "HELP YOU+Tech": Automating and Systematizing Back-Office Operations via a Human-AI Hybrid
Background of "HELP YOU+Tech" Launch
In recent years, the introduction of SaaS and AI tools aimed at operational efficiency and automation has accelerated in many companies. However, the reality is that the development of internal structures—such as securing and training personnel to operate the tools effectively—has not kept pace with the speed of implementation.
As a result, there are scattered cases where tools are introduced but not fully utilized, generating new incidental tasks like correcting output content and checking quality, thus failing to achieve the originally expected business improvement effects.
To realize true operational efficiency and automation, it is crucial not just to select tool specs, but to optimally combine "technology" and "people," which is the key to success.
Recognizing these challenges, HELP YOU offers the new service "HELP YOU+Tech," multiplying the respective strengths of people and technology. Through this service, we will build mechanisms to execute tasks faster and more accurately, contributing to the enhancement of companies' competitive power.
Service Overview: What is HELP YOU+Tech?
HELP YOU+Tech is a next-generation outsourcing service that organically integrates task automation via AI and RPA with human judgment and response. It maximizes the respective strengths of technology and people to build a mechanism for faster and more accurate task execution.
◆ Differences from Traditional "HELP YOU"
Unlike traditional standalone services such as "tool provision (SaaS)" or "human task delegation (BPO)," its greatest feature is providing the three processes of "business design," "technology implementation," and "practical operation" as a single integrated package.
Through this integrated approach, it is possible to achieve immediate operational improvements at the field level, even when the person in charge lacks specialized knowledge.
What "HELP YOU+Tech" Aims For
Zero Implementation Burden, Immediate Results
Since specialized engineers handle all tool configurations and program creation, personnel in charge can start using it immediately on-site without any special knowledge. It achieves operational efficiency and automation smoothly and quickly.
Maximizing Operational Speed with People x Technology
Routine tasks are automated by technology, while tasks requiring human judgment and flexible response are handled by assistants. Optimally combining people and technology balances speed and accuracy at a high level.
Reliable Support System
Operations are conducted under strict security standards, and data input into the AI is not used for learning. We have established a system where you can safely entrust even highly confidential tasks.
Main Features & Value Provided
◆ Automation of Routine Tasks
Designing the automation of routine tasks using tools like RPA and GAS. Systematizing operations such as data transcription, report generation, notification sending, and file organization.
◆ System & Service Integration
Connecting internal and external systems using APIs and iPaaS. Connection with over 700 domestic and international SaaS and AI tools is possible.
◆ Digitization of Massive Paper Documents
Utilizing cutting-edge AI OCR to accurately digitize paper documents.
◆ Automation of Massive Registration & Updating Tasks
Automating the frequently occurring registration and updating tasks for real estate information, job postings, product data, customer information, etc.
◆ List Creation (Scraping & Database Utilization)
Creating target lists tailored to objectives by scraping web information and utilizing various databases.
Supported Areas and Specific Use Cases
▼ Sales Area
Digitizing business card information
Data integration with SFA/CRM
Creating sales lists