About railway operators' initiatives for customer harassment prevention awareness ~Railway operators will jointly display customer harassment prevention awareness posters again this fiscal year!~

〇Railway operators and railway associations will jointly implement the display of awareness posters to prevent customer harassment (hereinafter referred to as "Kasuhara") as part of their efforts to tackle customer harassment measures as a unified body.

〇To continue providing safe and high-quality services to customers, we will continue to respond sincerely to customer opinions and requests, while taking a firm stance against Kasuhara.

〇Following fiscal year 2025, the entire railway industry will continue to promote initiatives against Kasuhara.

1. Implementation Period

Sequentially starting from April 13, 2026 (Monday)

2. Participating Operators

JR Hokkaido, JR East, JR Central, JR West, JR Shikoku, JR Kyushu, Tokyo Metropolitan Bureau of Transportation, The Japan Private Railways Association, Tohoku Railway Association, Hokuriku-Shinetsu Railway Association, Kanto Railway Association, Chubu Railway Association, Kansai Railway Association, Chugoku Regional Railway Association, Shikoku Railway Association, Kyushu Railway Association

*Private railway companies will participate via their respective railway associations.

3. Implementation Details

(1) Poster display at stations, etc.

(2) Display of poster images on digital signage

*Implementation details vary by company/bureau.

4. Concept of Awareness Posters

Kasuhara, which can be done unconsciously, is expressed with karuta illustrations, and messages are included to make viewers aware.

Poster image