NEC Launches Service to Support the Implementation and Operation of Oracle Cloud Infrastructure
NEC has launched the 'NEORC Support Management Service for Oracle Cloud' to assist customers using Oracle AI Database on OCI, AWS, and Azure. It provides problem isolation and handles inquiries to Oracle.
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- 📰 Published: April 14, 2026 at 20:00
- 🔍 Collected: April 14, 2026 at 11:31
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NEC has begun selling the 'NEORC Support Management Service for Oracle Cloud' for customers using Oracle Cloud Infrastructure (OCI), as well as 'Oracle AI Database@AWS' and 'Oracle AI Database@Azure' running on Amazon Web Services (AWS) and Microsoft Azure. This service promotes the early resolution of problems in the implementation and operation of Oracle AI Database on OCI and other clouds.
Regarding technical inquiries during the implementation and operation of cloud services, not only knowledge about the service but also experience dealing with the service provider can affect the time it takes to resolve a problem. NEC holds the highest sales record in Japan for OCI and Oracle Exadata Database Machine (Note 1), and supports Oracle products and services used in over 33,000 systems of various sizes, including in mission-critical areas.
Through this service, the specialized organization 'NEC Oracle Response Center (NEORC)', which has accumulated approximately 40 years of know-how since NEC started supporting Oracle products in 1987, aims to quickly resolve the problems customers face by acting as an agent for inquiries to Oracle and providing information to help resolve issues. (Note 2)
For customers using Oracle AI Database@AWS or Oracle AI Database@Azure, when a problem occurs, it is necessary to isolate the issue to determine which cloud vendor to contact, which can result in a longer time to resolve the problem. With this service, in addition to making inquiries to Oracle on behalf of the customer, NEC also performs the initial isolation of the source of the problem.
[Features of this service]
1. Issue organization, investigation, and inquiry agency based on NEORC's 40 years of proprietary know-how
We accept inquiries from customers regarding OCI implementation and operation 24 hours a day, 365 days a year in Japanese. Engineers who have acquired NEORC's Oracle-certified qualifications (Note 3) will organize the inquiries to accelerate the investigation by Oracle Support. Based on that, we will take care of opening tickets with Oracle and communicating towards problem resolution on your behalf. In parallel, we investigate NEORC's accumulated proprietary knowledge and Oracle's public knowledge. If a similar case is confirmed, we will promptly provide the information (Note 4).
2. Primary isolation of problems
For customers using Oracle AI Database@AWS and Oracle AI Database@Azure, NEORC acts on your behalf to perform the primary isolation of problems that occur during implementation and operation. We identify whether the source of the problem lies in AWS, Azure, or OCI and report the results. NEORC also handles inquiries to Oracle Support on your behalf.
3. OCI Usage Report
We will send a periodic report on usage status for each OCI tenant. This helps in identifying areas with higher-than-expected usage and calculating estimated usage costs for the end of the month.
Regarding DX, NEC provides end-to-end services across three axes: business model, technology, and organization/HR, including offerings that lead from strategic concept consulting to implementation. Furthermore, aiming to evolve from a traditional SIer into a 'Value Driver', NEC has systematically organized its value creation model as 'BluStellar' (Note 5). We will transform business models through cross-industry advanced expertise and cutting-edge technology, leading to the resolution of social issues and customers' management challenges.
Regarding this announcement, Mr. Mikihiro Toyama, Managing Executive Officer and Head of Customer Support Business at Oracle Corporation Japan, provided the following comment:
Oracle Corporation Japan sincerely welcomes the launch of the 'NEORC Support Management Service for Oracle Cloud'. We expect that NEC's many years of Oracle support experience and accumulated technical expertise will further accelerate the resolution of issues in customers' OCI implementation and operations, leading to an environment where they can use OCI with peace of mind.
Regarding technical inquiries during the implementation and operation of cloud services, not only knowledge about the service but also experience dealing with the service provider can affect the time it takes to resolve a problem. NEC holds the highest sales record in Japan for OCI and Oracle Exadata Database Machine (Note 1), and supports Oracle products and services used in over 33,000 systems of various sizes, including in mission-critical areas.
Through this service, the specialized organization 'NEC Oracle Response Center (NEORC)', which has accumulated approximately 40 years of know-how since NEC started supporting Oracle products in 1987, aims to quickly resolve the problems customers face by acting as an agent for inquiries to Oracle and providing information to help resolve issues. (Note 2)
For customers using Oracle AI Database@AWS or Oracle AI Database@Azure, when a problem occurs, it is necessary to isolate the issue to determine which cloud vendor to contact, which can result in a longer time to resolve the problem. With this service, in addition to making inquiries to Oracle on behalf of the customer, NEC also performs the initial isolation of the source of the problem.
[Features of this service]
1. Issue organization, investigation, and inquiry agency based on NEORC's 40 years of proprietary know-how
We accept inquiries from customers regarding OCI implementation and operation 24 hours a day, 365 days a year in Japanese. Engineers who have acquired NEORC's Oracle-certified qualifications (Note 3) will organize the inquiries to accelerate the investigation by Oracle Support. Based on that, we will take care of opening tickets with Oracle and communicating towards problem resolution on your behalf. In parallel, we investigate NEORC's accumulated proprietary knowledge and Oracle's public knowledge. If a similar case is confirmed, we will promptly provide the information (Note 4).
2. Primary isolation of problems
For customers using Oracle AI Database@AWS and Oracle AI Database@Azure, NEORC acts on your behalf to perform the primary isolation of problems that occur during implementation and operation. We identify whether the source of the problem lies in AWS, Azure, or OCI and report the results. NEORC also handles inquiries to Oracle Support on your behalf.
3. OCI Usage Report
We will send a periodic report on usage status for each OCI tenant. This helps in identifying areas with higher-than-expected usage and calculating estimated usage costs for the end of the month.
Regarding DX, NEC provides end-to-end services across three axes: business model, technology, and organization/HR, including offerings that lead from strategic concept consulting to implementation. Furthermore, aiming to evolve from a traditional SIer into a 'Value Driver', NEC has systematically organized its value creation model as 'BluStellar' (Note 5). We will transform business models through cross-industry advanced expertise and cutting-edge technology, leading to the resolution of social issues and customers' management challenges.
Regarding this announcement, Mr. Mikihiro Toyama, Managing Executive Officer and Head of Customer Support Business at Oracle Corporation Japan, provided the following comment:
Oracle Corporation Japan sincerely welcomes the launch of the 'NEORC Support Management Service for Oracle Cloud'. We expect that NEC's many years of Oracle support experience and accumulated technical expertise will further accelerate the resolution of issues in customers' OCI implementation and operations, leading to an environment where they can use OCI with peace of mind.