NEC Launches Service to Support Introduction and Operation of Oracle Cloud Infrastructure

NEC will begin selling "NEORC Support Management Service for Oracle Cloud" for customers using Oracle Cloud Infrastructure (hereinafter, OCI), as well as "Oracle AI Database@AWS" and "Oracle AI Database@Azure" services, which run on OCI on Amazon Web Services (hereinafter, AWS) and Microsoft Azure (hereinafter, Azure). This service will promote the early resolution of issues in the introduction and operation of OCI and Oracle AI Database in the cloud. When introducing and operating cloud services, technical inquiries may be affected not only by knowledge of the service but also by experience in dealing with the service provider, which can impact the time it takes to resolve issues. NEC has the highest number of sales in Japan for OCI and Oracle Exadata Database Machine (Note 1), and supports Oracle products and services used in mission-critical areas and in over 33,000 systems of various sizes recently. With this service, the specialized organization "NEC Oracle Response Center (hereinafter, NEORC)," which has accumulated approximately 40 years of know-how since NEC began supporting Oracle products in 1987, will act on behalf of customers in making inquiries to Oracle Corporation and provide information to resolve issues, thereby aiming for early resolution of problems faced by customers. (Note 2) For customers using Oracle AI Database@AWS and Oracle AI Database@Azure, when a problem occurs, it is necessary to identify the problem to determine which cloud vendor to contact, which can result in a longer time to resolve the issue. This service will not only act on behalf of customers in making inquiries to Oracle Corporation but also perform initial problem isolation. [Features of this service] 1. Issue organization, investigation, and inquiry agency based on NEORC's 40 years of unique know-how We accept inquiries from customers regarding OCI introduction and operation 24 hours a day, 365 days a year, in Japanese. NEORC technicians who have obtained Oracle Corporation certifications (Note 3) will organize inquiries to accelerate the investigation by Oracle Corporation support. Furthermore, we will act on behalf of customers in submitting inquiries to Oracle Corporation and communicating towards problem resolution. In parallel, NEORC will investigate its accumulated unique knowledge and publicly available Oracle Corporation knowledge. If similar cases are confirmed, information will be provided promptly (Note 4). 2. Initial problem isolation support For customers using Oracle AI Database@AWS and Oracle AI Database@Azure, NEORC will perform initial problem isolation when issues arise during introduction and operation. We will identify whether the problem lies with AWS, Azure, or OCI and inform you of the results. NEORC will also act on behalf of customers in making inquiries to Oracle Corporation support. 3. OCI usage report A regular usage report will be sent for each OCI tenant. This can help identify areas where usage exceeds expectations and estimate monthly usage costs. NEC provides end-to-end services for DX, from strategic consulting to implementation, across three axes: business models, technology, and organization/human resources. Furthermore, aiming to evolve from a traditional SIer to a "Value Driver," NEC has systematized its value creation model as "BluStellar" (Note 5). By transforming business models with advanced cross-industry knowledge and refined cutting-edge technology, NEC solves societal and customer management challenges. Regarding this matter, we have received the following comment from Mr. Mikihiro Toyama, Executive Officer, Customer Support Business Division, Oracle Corporation Japan: Oracle Corporation Japan sincerely welcomes the launch of "NEORC Support Management Service for Oracle Cloud." We expect that NEC's long-standing experience in Oracle support and accumulated technical knowledge will further accelerate the resolution of customer issues in OCI introduction and operation, leading to the realization of an environment where customers can use OCI with peace of mind. Mikihiro Toyama, Executive Officer, Customer Support Business Division, Oracle Corporation Japan End (Note 1) As of February 2026, according to Oracle Corporation Japan research (Note 2) Applicable to OCI IaaS and PaaS supported by Oracle Corporation (Note 3) ORACLE MASTER/Oracle Cloud Infrastructure certification (Note 4) The information provided is presumed to have the potential to resolve the customer's issue, but it does not guarantee resolution. (Note 5) "BluStellar" is a value creation model that transforms business models with advanced cross-industry knowledge backed by実績 and NEC's cutting-edge technology refined through many years of development and operation, leading to the resolution of societal and customer management challenges and guiding customers to the future. https://jpn.nec.com/dx/index.html ■ Related information "NEORC Support Management Service for Oracle Cloud" service page https://jpn.nec.com/soft/oracle/oci/neorc_support_management.html NEC Data Platform Service Division Email: [email protected] *Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle Corporation, its subsidiaries, and affiliates in the U.S. and other countries. NetSuite is the cloud company that pioneered the new era of cloud computing.