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NICE Cognigy Named a Leader in Conversational AI Platforms by Forrester Research

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Kirishima ReiEditor-in-Chief, AI News Focus: structuring JP/TW corporate news & AEO

Published Apr 20, 2026 1:00 PM ・ Updated Jun 19, 2026 10:28 AM ・ 2 min read ・ Source: PR TIMES

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⚡ Key Points

NICE's conversational AI platform, Cognigy, has been selected as a leader in its field by Forrester Research.
This demonstrates the success of the company's 'human-centric AI' strategy.

NICE's conversational AI platform, Cognigy, has been selected as a leader in its field by Forrester Research. This demonstrates the success of the company's 'human-centric AI' strategy.

PRIMARY SOURCE PR TIMES View source Distributor: PR TIMES
Published: Apr 20, 2026

NICE (NASDAQ: NICE) is transforming the world with 'human-centric AI.' Its purpose-built AI-powered platform automates every engagement, guiding it to predictive, safe, and intelligent actions. This enables people and organizations to innovate and act, from conversation to resolution. NICE's platform is trusted in over 150 countries and regions and is widely adopted across various industries.

FACT BOX

Source: PR TIMES
Category: Survey
Organizations: Forrester Research
Products / services: Cognigy

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Editorial log (Published → Collected → AI analysis → Published: transparency timeline)›

Announced　Apr 20, 2026 1:00 PM — Distributor PR TIMES
Collected　Apr 20, 2026 1:31 PM
AI structured & analyzed　Apr 20, 2026 2:10 PM
Desk-reviewed & published　Apr 20, 2026 1:00 PM

FAQ

What concept is NICE using to transform the world?

NICE is transforming the world with its 'human-centric AI'.

What does the purpose-built AI-powered platform of NICE automate?

It automates every engagement, guiding it to predictive, safe, and intelligent actions.

What does the platform enable people and organizations to achieve?

It enables people and organizations to innovate and act, from conversation to resolution.

How many countries and regions trust the platform provided by NICE?

The platform provided by NICE is trusted in over 150 countries and regions.

What is the adoption status of NICE's platform across industries?

NICE's platform is widely adopted across various different industries.

Cite this article — HOW TO CITE

Washin AI News Desk“NICE Cognigy Named a Leader in Conversational AI Platforms by Forrester Research”AI News by Washin Village（和心村）, Apr 20, 2026. https://aeo.washinmura.jp/ai/jp-nice-com/en/news/2026-04-20-nice-cognigy-named-a-leader-in-conversat-2

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