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NICE Recognized as the Sole Customers' Choice Vendor in Gartner Voice of the Customer for Contact Center as a Service

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Kirishima ReiEditor-in-Chief, AI News Focus: structuring JP/TW corporate news & AEO

Published Apr 13, 2026 1:00 PM ・ Updated Jun 18, 2026 3:21 AM ・ 2 min read ・ Source: PR TIMES

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⚡ Key Points

NICE announces it is the only vendor named a Customers' Choice in the Gartner Voice of the Customer for CCaaS, highlighting its AI platform's global success.

NICE announces it is the only vendor named a Customers' Choice in the Gartner Voice of the Customer for CCaaS, highlighting its AI platform's global success.

PRIMARY SOURCE PR TIMES View source Distributor: PR TIMES
Published: Apr 13, 2026

NICE (NASDAQ: NICE) is transforming the world with 'Human-centric AI'. Designed for specific purposes, our AI-powered platform automates every engagement, guiding them toward predictive, secure, and intelligent actions. This enables people and organizations to innovate and take action from dialogue to resolution. NICE's platform is trusted in over 150 countries and regions and is widely adopted across various industries.

FACT BOX

Source: PR TIMES
Category: Survey
Organizations: Gartner
Products / services: CCaaS

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Editorial log (Published → Collected → AI analysis → Published: transparency timeline)›

Announced　Apr 13, 2026 1:00 PM — Distributor PR TIMES
Collected　Apr 13, 2026 1:31 PM
AI structured & analyzed　Apr 19, 2026 9:14 PM
Desk-reviewed & published　Apr 13, 2026 1:00 PM

FAQ

What recognition did NICE receive in the Gartner Voice of the Customer for Contact Center as a Service?

NICE was recognized as the sole Customers' Choice vendor in the Gartner Voice of the Customer for Contact Center as a Service.

What technology is NICE using to transform the world?

NICE is transforming the world with a technology referred to as 'Human-centric AI'.

What are the capabilities of NICE's AI-powered platform regarding engagements?

The AI-powered platform is designed to automate every engagement and guide them toward predictive, secure, and intelligent actions.

What benefits does NICE's platform provide to people and organizations?

The platform enables people and organizations to innovate and take action from dialogue to resolution.

In how many countries and regions is NICE's platform trusted?

The platform developed by NICE is trusted in more than 150 countries and regions.

Cite this article — HOW TO CITE

Washin AI News Desk“NICE Recognized as the Sole Customers' Choice Vendor in Gartner Voice of the Customer for Contact Center as a Service”AI News by Washin Village（和心村）, Apr 13, 2026. https://aeo.washinmura.jp/ai/jp-nice-com/en/news/2026-04-19-nice-recognized-as-the-sole-customers-ch

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