[Expanding Use in Public Sector] eformsign's "Face-to-Face Counter" Function Begins Proof-of-Concept Experiment at a Municipality

FORCS Japan Co., Ltd. (Minato-ku, Tokyo; CEO: Chang Ryong Nam) introduces the "Face-to-Face Counter" function provided by its electronic form platform "eformsign." This function is expected to streamline operations compared to traditional paper-based work by digitizing document creation, such as application forms, in various counter service fields like banks and public institutions. ■ [Background] From the hassle of cumbersome handwriting and corrections to convenient electronic form input. In traditional paper-based counter services, the workflow was as follows: 1) The customer fills in the necessary information on a paper document and visits the counter. 2) The counter staff checks the entered content. 3) Corrections are made for incorrect entries or missing information. In such processes, handwriting could lead to illegible characters, the risk of entering incorrect information, and much time spent requesting re-creation of documents with missing information. Also, if re-creation was necessary, the hassle of using a new form to re-enter previously entered information and the waste of paper became a problem. ■ Improve operational efficiency with counter services utilizing electronic forms! eformsign's "Counter DX" is a function that allows customers visiting a counter to conveniently fill out electronic forms, such as application forms, using a tablet monitor after connecting the counter staff's PC and the tablet monitor. ■ Features of "Counter DX" 1. Real-time synchronization of Guide Mode and electronic form. Counter staff can use the guide mode on their PC to indicate input fields, smartly guiding customers on which items to fill in. Customers can easily enter information without having to search for input fields. Also, since the form displayed on the staff's PC and the tablet monitor are synchronized in real-time, there is no need to check the customer's tablet monitor, and the content can be checked from the staff's PC. 2. Chat and advertisement functions. eformsign's "Face-to-Face Counter" function provides a chat feature for hearing-impaired individuals or those who have difficulty speaking. Counter staff can communicate by entering text from their PC to provide necessary services to customers. During times when the tablet monitor is not in use by a customer, an advertisement function is provided to utilize the tablet monitor as an advertising medium. Marketing effects can be expected by displaying information such as promotions and event details. 3. Bulk-signing function. With the bulk-signing function, even when the same content, such as address, name, and signature, needs to be entered in multiple places, it can be automatically reflected in other corresponding fields with a single entry. This eliminates the need to write the same content repeatedly, shortening input time and preventing entry mistakes. It makes the creation of applications and contracts smoother, supporting overall efficiency of counter operations and reducing the burden on users. 4. Signer identity verification function. When a customer creates and signs a document using the "Face-to-Face Counter" function, an electronic signature for identity verification is entered into the document being created. After the document is completed, a final document and an audit trail certificate are issued, allowing confirmation of signature information (signature date and time, who signed, etc.). ■ [Expected Effects] Improvement of counter service processes. 1. Improved operational efficiency. The guide mode and real-time document synchronization allow customers to easily enter information without searching for fields. Staff can check the entered content in real-time, eliminating the need to review the created document. Furthermore, by linking existing systems with eformsign to automatically populate data in electronic forms and combining business logic, further operational efficiency is expected. 2. Cost reduction. The electronic form supports various input functions. By managing necessary documents in a single electronic form, staff can reduce document storage costs. The advertisement function on the tablet monitor also eliminates the need for companies to prepare separate equipment for advertising. 3. Secure data management. Electronic forms created with eformsign are securely managed with double backups. By digitizing the entire existing paper-based process, the risk of losing created forms or entered data can be reduced. ■ Promoting Counter DX in municipalities, a proof-of-concept experiment is scheduled to begin. The city of Akitakata is planning to start a proof-of-concept experiment utilizing eformsign's "Face-to-Face Counter" function for various application processes. This experiment will verify the effectiveness in improving the efficiency of application procedure entry and reception at counters, and in enhancing resident services. In the future, we aim to utilize it for promoting Counter DX in municipalities, with an eye on expanding the target operations. eformsign's feature is that it can digitize various existing forms and be operated without major changes to the conventional workflow. It is expected to be used as a means of promoting Counter DX in various public sectors, not limited to municipalities. ■ About "eformsign" It is a cloud-based electronic form service that integrates everything from form creation to application, approval, and storage. Usable from PCs, smartphones, and tablets, it has functions such as electronic signatures, template creation, workflow settings, and document management, supporting the efficiency of contract and application processes for municipalities and companies. eformsign Trial Here We offer a two-week free trial where you can try all major features. ■ Company Overview Company Name: FORCS Japan Co., Ltd. Location: 5-2-33 Akasaka, Minato-ku, Tokyo Date of Establishment: July 8, 2014 Business: Development tools for electronic forms, cloud SaaS, supply, and consulting Corporate Site: https://jp.forcs.com/ Inquiries: 03-5251-8205 Sales Representative: Morita