2026 '17LIVE Lab' Survey 1st Report! Over 60% of Users Identifying as Office Workers Report Anxiety in Text Communication
17LIVE releases findings from a survey on communication in new life situations, revealing a trend towards preferring real-time dialogue over text.
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- 📰 Published: April 1, 2026 at 02:00
17LIVE Inc. (Shibuya-ku, Tokyo, Representative Director: Jean Honghui, URL: https://jp.17.live/) announces the results of the 'New Life Communication Reality Survey 2026' conducted among users of its leading live streaming app, '17LIVE (Iichina)'.
Survey Results Summary
- Over 60% of users who identified as office workers reported anxiety with text communication. More than 80% found it easier to grasp true intentions through live streaming, which allows for visual and auditory interaction.
Following the COVID-19 pandemic, text communication methods like chat and email have become widespread. However, over 60% of respondents expressed anxiety due to the inability to discern the other person's tone. Conversely, more than 80% believe that real-time interactions, where faces and voices are visible and audible like in live streaming, facilitate smoother communication. These results indicate that while text communication is efficient, real-time interaction is considered crucial for understanding true intentions and achieving smooth communication.
- Over 40% of users who identified as office workers reported experiencing 'sleepless nights' during the new life season. Among smartphone activities during these sleepless nights, 'watching live streams' (30.1%) surpassed watching video streaming services (movies/dramas) (27.0%).
In today's stressful new life season, over 40% (44.2%) of respondents reported experiencing 'sleepless nights' due to anxiety or loneliness from environmental changes. Furthermore, when asked about smartphone activities during sleepless nights, 'watching live streams' ranked first (30.1%), surpassing video streaming services for movies and dramas (27.0%). This suggests that live streaming is increasingly being used as a way to alleviate feelings of loneliness during the new life season.
- Over 90% of users who identified as office workers stated the need for a place or time where they can be their 'unfiltered selves'.
It was found that many office workers in today's stressful society feel the need for time to be their authentic selves, without pretense, similar to the real-time, unedited nature of live streaming.
Survey Overview: 'New Life Communication Reality Survey 2026'
Survey Sponsor: 17LIVE Inc.
Survey Period: March 3, 2026 (Tuesday) - March 8, 2026 (Sunday)
Survey Target: Users of the '17LIVE (Iichina)' app
Survey Method: In-app questionnaire
Number of Respondents: 509 (valid responses)
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Survey Details:
1. Approximately 60% of users who identified as office workers reported 'anxiety in text communication', while over 80% found it easier to grasp true intentions through live streaming-like communication where faces and voices are visible and audible.
A questionnaire regarding text communication was administered to 226 respondents who identified their occupation as office worker. The results showed that over half, approximately 60.6%, felt anxiety because they couldn't discern the other person's tone in text communication. In contrast, over 80% (83.2%) responded that live streaming-like communication, where faces and voices are visible and audible, makes it easier to grasp the other person's true intentions and leads to smoother communication compared to text. While text communication is becoming more common due to the pandemic and technological advancements, many people believe that communication requiring face-to-face interaction or real-time feedback is necessary.
2. Over 40% (44.2%) of users who identified as office workers reported experiencing 'sleepless nights' during the new life season, and 'watching live streams' (30.1%) surpassed watching video streaming services (movies/dramas) (27.0%) as a smartphone activity during these nights.
A questionnaire regarding nights during the new life season was administered to 226 respondents who identified their occupation as office worker. The results showed that over 40% (44.2%) reported experiencing 'sleepless nights' during the new life season. Furthermore, regarding smartphone activities during sleepless nights, approximately 30% (30.1%) responded 'watching live streams', surpassing the viewing of video streaming services for movies and dramas (27.0%). It is thought that during solitary times in the new life season, when feelings of loneliness are common, live streaming, which allows for interactive communication, is more sought after than video streaming services enjoyed alone.
3. Over 90% of users who identified as office workers stated the need for a place or time where they can be their 'unfiltered selves'.
When asked if they felt the need for a place or time where they could be their 'unfiltered selves' in today's stressful society, 226 respondents who identified their occupation as office worker overwhelmingly responded that it is necessary, with over 90% (91.2%) agreeing.
How to Watch '17LIVE'
Download the free '17LIVE' app from the link below and register for an account. (*)
App Download: https://17apps.onelink.me/i7CY/17LivePR
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About '17LIVE (Iichina)'
With the mission to 'enrich connections between people,' '17LIVE (Iichina)' is one of Japan's largest live streaming platforms with over 50 million users worldwide (as of February 2023). We aim to create a world whereライバー (streamers) andリスナー (viewers) can share the 'moment' and experience joy and excitement in real-time, under one sky, across seven continents.
'17LIVE' Official HP: https://jp.17.live/
Facebook: https://www.facebook.com/17LIVEJP/
Instagram: https://www.instagram.com/17livejp/
YouTube: https://www.youtube.com/channel/UCFf5qroAMTQ6x32YVjOcQBw
FAQ
What kind of survey is the 'New Life Communication Reality Survey 2026'?
This is a survey conducted by 17LIVE targeting app users to understand the reality and challenges of communication in new life situations. It particularly focuses on anxiety regarding text communication and the utilization of live streaming.
How many people feel anxious about text communication?
Approximately 60% of users who identified as office workers reported feeling anxious about text communication.
What kind of communication method is considered easier for understanding true intentions?
Over 80% of users responded that live streaming-like communication, where faces and voices are visible and audible, makes it easier to grasp true intentions compared to text.
How many people experience 'sleepless nights' during the new life season?
Over 40% (44.2%) of users who identified as office workers reported experiencing 'sleepless nights' during the new life season.
What kind of smartphone activities are common during sleepless nights?
During sleepless nights, 'watching live streams' (30.1%) surpassed 'watching video streaming services (movies/dramas)' (27.0%) as a smartphone activity.
What are people's thoughts on a place or time where they can be their 'unfiltered selves'?
Over 90% of users who identified as office workers responded that they need a place or time where they can be their 'unfiltered selves'.