JB Service to Offer 24/7/365 Security Incident Reception and Initial Response Agency Service

JB Service Co., Ltd. (Headquarters: Chuo-ku, Tokyo; President: Hiroyuki Takahashi), which manages the management services business of the JBCC Group*, will launch "Security Incident Reception Agency Service" on July 1, 2026. This service will act as an agency for receiving and handling initial responses to corporate security incidents.

* A collective term for JBCC Holdings Inc. and its operating companies (https://www.jbcchd.co.jp/corporate/group/)

With the expanding business use of devices such as smartphones and the spread of remote work, security incidents like loss/theft, accidental email misdelivery, and suspicious access can occur at any time. However, many companies lack a dedicated contact point or sufficient personnel, making it difficult to respond during nighttime and holidays. This leads to increased burdens on IT and general affairs departments and delays in initial responses.

This service will use the JBCC Group's operation center, "SMAC (Solution Management and Access Center)," as the contact point, receiving reports of security incidents 24 hours a day, 365 days a year. By acting as an agency from reception to initial response, JB Service will significantly reduce the burden on corporate IT and general affairs departments and standardize initial response procedures.

Specifically, in cases of device loss or theft, the service will coordinate with the customer's Mobile Device Management (MDM) tools to perform initial responses such as remote locking, data erasure, and location acquisition. The SMAC operation center has extensive operational experience supporting major MDM vendors over many years, and leverages this expertise to establish a reliable response system for multiple major MDM tools.

In addition to IT equipment such as smartphones and PCs, the service will also centrally handle various security incidents within the company, including the loss or theft of items like building access cards and security cards, as well as accidental email misdelivery and suspicious URL clicks. Based on pre-defined flows, it will promptly contact relevant parties according to the reported content, preventing delays in initial responses regardless of the time of day or day of the week, and thereby mitigating secondary damage. Reception details and response status will be visualized in monthly summaries to support continuous operational improvement.

"Security Incident Reception Agency Service" Overview

Main Features

- Prevents delays in initial response during nighttime and holidays with a 24/7/365 system

Agency for reception and reliable initial response to security incidents on a continuous basis

- Prompt remote operation agency service integrated with major Mobile Device Management (MDM) tools

Rapidly executes remote locking, wiping, and location acquisition for lost devices by integrating with the customer's environment (consultation available for non-integrated tools)

[Supported MDM List]

Microsoft Intune / CLOMO MDM / LanScope Endpoint Manager

KDDI Smart Mobile Safety Manager / Jamf

SoftBank Business Concierge Device Management

- Provision of "Monthly Summary" to support operational visualization

Daily reception status and response results consolidated into a monthly summary

Starting with this service, JB Service Co., Ltd. will strengthen its collaboration with security operations and BPO (Business Process Outsourcing) services, promoting the provision of comprehensive security services that include incident response and operational improvement.

About JB Service Co., Ltd. https://www.jbsvc.co.jp/

JB Service Co., Ltd. is an operating company of JBCC Holdings Inc. (Headquarters: Chuo-ku, Tokyo; President and CEO: Masayuki Higashijo). It strongly supports customers' digital transformation by integrating the latest technologies, including security and AI, with IT service knowledge.

<Inquiries Regarding This Matter>

For Media Representatives

JBCC Holdings Inc. Public Relations

Hasegawa/Kato Tel: 03-6262-3233 E-mail: jb_info@jbcc.co.jp

For Customers

JB Service Co., Ltd. Service Marketing

Tanaka E-mail: jbs_info@jbsvc.co.jp