IDOM Implements IVRy's AI Platform 'IVRy' Across All 215 Gulliver Dealerships

株式会社IVRy (hereinafter "the Company") has announced the full-scale implementation of its dialogue AI platform, "IVRy," across all 215 Gulliver showroom and dealership locations operated by株式会社IDOM (hereinafter "IDOM"). This initiative focuses on the full-scale operation of visualizing in-store phone responses and automatically integrating data into IDOM’s Customer Relationship Management (CRM) system via IVRy Data Hub. IDOM, which previously faced challenges in visualizing phone response data and optimizing staff allocation, determined after a successful pilot test that the AI platform could effectively identify customer needs and optimize store personnel management. Consequently, the company has rolled out the platform to all 215 directly managed stores. With this implementation, call logs, call reasons, and call summaries are automatically synchronized with Salesforce. This allows for improved customer follow-up precision without increasing the burden on frontline staff. The accumulated voice data serves as digital assets, directly supporting informed management decision-making and driving improvements in both business operations and Customer Experience (CX).