Bridge Process Technology Announces New 'Customer Dialogue Data Utilization Service' and 'Start Pack' for Salesforce's Agentforce
Bridge Process Technology has announced a new service for Salesforce's 'Agentforce' to automatically store and utilize customer dialogue data. They are also offering an initial implementation 'Start Pack' available in as little as 2 weeks for 1.5 million JPY.
📋 Article Processing Timeline
- 📰 Published: May 18, 2026 at 21:10
- 🔍 Collected: May 18, 2026 at 12:31
- 🤖 AI Analyzed: May 18, 2026 at 18:33 (6h 1m after Collected)
Bridge Process Technology Inc. today announced a new 'Customer Dialogue Data Utilization Service' for Salesforce's 'Agentforce'. This service supports sales data utilization and productivity improvement by automatically accumulating dialogue content generated at customer touchpoints—such as face-to-face and online meetings, emails, and phone calls—into Salesforce, and transforming it into a format usable for sales activities using AI agents.
Furthermore, by utilizing Salesforce Conversation Intelligence and Agentforce, it is possible to launch the process from automatic import of customer dialogue data to reflection in sales data in a short period.
The Start Pack, which is also being launched today, is an initial implementation package for companies that want to start utilizing customer dialogue data small and fast, and provides the following:
- Requirements Gathering
- Organizing types of activities to import
- Formulating objects and fields for activity data reflection
- Implementation and Testing
- Salesforce Conversation Intelligence setup
- Data reflection into objects via Agentforce
- Evaluation and confirmation of data reflection results
- Administrator Support
- Conducting briefing sessions for administrators
The target conditions for the Start Pack are as follows:
- Import activity types: Data reflection for face-to-face meetings and online meetings
- Target object: Opportunities
- Number of target fields for data reflection: Up to 10 in total
The price is 1.5 million JPY (excluding tax), and usage can begin in a minimum of 2 weeks.
This aims to achieve everything from the accumulation of customer dialogue data to its utilization in the sales process within a short timeframe.
By utilizing this service, customers will be able to automatically extract and organize opportunity progress, customer issues, next actions, etc., from customer dialogues, and utilize them as data directly linked to the sales process. This initiative enables a reduction in the time sales representatives spend registering activities (significant time-saving effects have been confirmed in the company's verifications).
Agentforce is an enterprise platform designed to augment teams with trusted, autonomous AI agents within business workflows. Customers can build powerful AI agents tailored for any application, workflow, or business process, and seamlessly integrate them with existing data systems, business logic, and user interfaces to anticipate business needs and execute actions autonomously.
Through this service, customers can automatically import dialogue data generated at customer touchpoints into Salesforce and transform it into a format usable for sales activities via AI support utilizing Agentforce. This enables timely updates of opportunity and customer information, continuous tracking of customer issues and topics of interest, as well as streamlining preparation for the next proposal and case reviews, and allowing managers to visualize case statuses and expedite decision-making.
Atsushi Obana, President and Representative Director of Bridge Process Technology Inc., stated:
"Dialogue with customers is one of the most important pieces of primary information in sales activities. However, until now, this information has easily relied on the memory and manual input of sales representatives, and it has often not been fully utilized on CRM/SFA. The 'Customer Dialogue Data Utilization Service' we are launching today realizes a state where customer dialogues are automatically stored in Salesforce and linked to sales data reflection and utilization using Agentforce, making it ready to use on the sales frontlines. First, through the Start Pack, we hope to have many companies launch small and fast, leading to advanced sales further down the line."
Tomomasa Yoshida, Chairman and CEO of Bridge International Group Inc., stated:
"One of my thoughts when I founded the company in 2002 was to solve the historical issue of 'not entering data,' which is the biggest factor causing CRM in Japan not to function well. Without data entry, CRM does not function in a true sense. Immediately converting dialogue with customers into text and automatically registering it in the system. The AI autonomously processes it into a usable format. I am pleased that technological advancement has finally allowed us to offer such a service."
Atsushi Urano, Senior Managing Executive Officer and Head of the Alliance Business Division at Salesforce Japan Co., Ltd., stated:
"This customer dialogue data utilization service consistently supports everything from sales process design to the establishment of CRM/SFA..."
*(Note: The original quote is incomplete at this point)*
Furthermore, by utilizing Salesforce Conversation Intelligence and Agentforce, it is possible to launch the process from automatic import of customer dialogue data to reflection in sales data in a short period.
The Start Pack, which is also being launched today, is an initial implementation package for companies that want to start utilizing customer dialogue data small and fast, and provides the following:
- Requirements Gathering
- Organizing types of activities to import
- Formulating objects and fields for activity data reflection
- Implementation and Testing
- Salesforce Conversation Intelligence setup
- Data reflection into objects via Agentforce
- Evaluation and confirmation of data reflection results
- Administrator Support
- Conducting briefing sessions for administrators
The target conditions for the Start Pack are as follows:
- Import activity types: Data reflection for face-to-face meetings and online meetings
- Target object: Opportunities
- Number of target fields for data reflection: Up to 10 in total
The price is 1.5 million JPY (excluding tax), and usage can begin in a minimum of 2 weeks.
This aims to achieve everything from the accumulation of customer dialogue data to its utilization in the sales process within a short timeframe.
By utilizing this service, customers will be able to automatically extract and organize opportunity progress, customer issues, next actions, etc., from customer dialogues, and utilize them as data directly linked to the sales process. This initiative enables a reduction in the time sales representatives spend registering activities (significant time-saving effects have been confirmed in the company's verifications).
Agentforce is an enterprise platform designed to augment teams with trusted, autonomous AI agents within business workflows. Customers can build powerful AI agents tailored for any application, workflow, or business process, and seamlessly integrate them with existing data systems, business logic, and user interfaces to anticipate business needs and execute actions autonomously.
Through this service, customers can automatically import dialogue data generated at customer touchpoints into Salesforce and transform it into a format usable for sales activities via AI support utilizing Agentforce. This enables timely updates of opportunity and customer information, continuous tracking of customer issues and topics of interest, as well as streamlining preparation for the next proposal and case reviews, and allowing managers to visualize case statuses and expedite decision-making.
Atsushi Obana, President and Representative Director of Bridge Process Technology Inc., stated:
"Dialogue with customers is one of the most important pieces of primary information in sales activities. However, until now, this information has easily relied on the memory and manual input of sales representatives, and it has often not been fully utilized on CRM/SFA. The 'Customer Dialogue Data Utilization Service' we are launching today realizes a state where customer dialogues are automatically stored in Salesforce and linked to sales data reflection and utilization using Agentforce, making it ready to use on the sales frontlines. First, through the Start Pack, we hope to have many companies launch small and fast, leading to advanced sales further down the line."
Tomomasa Yoshida, Chairman and CEO of Bridge International Group Inc., stated:
"One of my thoughts when I founded the company in 2002 was to solve the historical issue of 'not entering data,' which is the biggest factor causing CRM in Japan not to function well. Without data entry, CRM does not function in a true sense. Immediately converting dialogue with customers into text and automatically registering it in the system. The AI autonomously processes it into a usable format. I am pleased that technological advancement has finally allowed us to offer such a service."
Atsushi Urano, Senior Managing Executive Officer and Head of the Alliance Business Division at Salesforce Japan Co., Ltd., stated:
"This customer dialogue data utilization service consistently supports everything from sales process design to the establishment of CRM/SFA..."
*(Note: The original quote is incomplete at this point)*
FAQ
What is the price of Bridge Process Technology's new service?
The 'Start Pack' for initial implementation is offered at 1.5 million JPY (excluding tax).
How long does it take to implement the service?
It can be started in as little as 2 weeks.
Which systems does this service integrate with?
It integrates with Salesforce's 'Agentforce' and 'Salesforce Conversation Intelligence'.