[Held on 7/16] Must-See for CS Managers Struggling with Hiring Difficulties and Siloed Knowledge! Ingage to Host Webinar on Next-Generation Customer Support Utilizing New Feature "AI Employee"

Ingage Inc. (Headquarters: Osaka, Osaka Prefecture; President: Tetsuya Wada), which provides the communication platform "Re:lation" and boasts over 6,000 (※1) implementations, announced that it will hold a free webinar titled "Coexisting with AI Employees in Re:lation ~ Options Beyond Efficiency. How the New Feature 'AI Employee' Evolves Your Team ~" on Thursday, July 16, 2026, from 12:00 PM.

https://ingage.jp/relation/event/260716/

◆Background of the Event

In recent years, with the declining working population, the front lines of customer support (CS) and customer service have been facing chronic resource shortages that cannot be solved by mere operational efficiency. The following issues are becoming more serious in the field:

1 Hiring Difficulties and Resource Shortages

・Continuing recruitment efforts but unable to find ideal candidates.

・Unable to handle nighttime and holiday support, compromising customer experience (CX).

2 Siloed Operations

・Work and know-how are concentrated among specific staff members, making it difficult to improve the organization's overall response capabilities.

This webinar will present solutions to these real challenges of "resource shortages and siloed operations" by focusing on Re:lation's new feature, "AI Employee," released on July 6, 2026. We will explain how to integrate "ready-to-deploy labor" that acts as a team member, responding autonomously and handling initial inquiries 24/7/365, going beyond simple automated email generation tools. With actual demonstrations, we will provide concrete operational scenarios for evolving your team.

◆Presentation Content

At this webinar, Ryo Tokiwa, the Product Manager responsible for the development and improvement of the new feature "AI Employee," born from customer feedback, will be the speaker. He will provide a thorough explanation of the new form of customer support that evolves from a tool to a "colleague," and the realization of "Com-Asset" (※2) where efficient responses are handled by the team using AI.

- Ryo Tokiwa, Product Manager, Product Development Department, Ingage Inc. AI Employee: Enabling Autonomous Workflows and the Reality of Labor Shortages

◆Webinar Overview

Title

Coexisting with AI Employees in Re:lation ~ Options Beyond Efficiency. How the New Feature "AI Employee" Evolves Your Team ~

Date and Time

July 16, 2026 (Thu) 12:00 PM - 12:30 PM

Format

Online (Zoom)

Participation Fee

Free

Organizer

Ingage Inc.

Application URL

https://ingage.jp/relation/event/260716/

<Notes>

・Applications from companies whose businesses compete with the organizer's will be declined. ・Please note that the content of the lecture may be changed without prior notice. ・If you are attending with 2 or more people, please apply individually for each person due to capacity management. ・Applications from anonymous individuals, or from the same industry or individuals, may be declined. ・Applications will close once the capacity is reached.

◆About Re:lation

"Re:lation" is a communication platform that centrally manages multiple inquiry channels such as email, phone, chat, and SNS, and allows teams to share them. In addition to visualizing response status and providing AI-powered response support, it enables task and process management within the tool. By accurately grasping work progress, it prevents operational silos and realizes standardized operations.

It transforms accumulated response logs and knowledge into organizational assets, supporting "proactive customer support" that goes beyond preventing mistakes. With over 6,000 implementations (※1), it contributes to improving corporate productivity and business growth.

"Re:lation" Service Site: https://ingage.jp

(※1) Includes trial usage. (※2) A new concept that integrates all in-company communications and transforms them into "assets" that AI can utilize (Details here: https://ingage.co.jp/archives/16720/)

About Ingage Inc.

Location: Umeda Kita Place 14F, 1-14-8 Shibata, Kita-ku, Osaka City, Osaka Representative: Tetsuya Wada, President and Representative Director Business Activities: Development and provision of cloud services, development and provision of the communication platform "Re:lation" Corporate Site: https://ingage.co.jp

Contact for Inquiries Regarding This Release

Contact Person: Nishizawa, Public Relations, Ingage Inc. TEL: 050-3116-8373 E-mail: pr@ingage.jp