[Held on 7/9] AI Tools × Outsourcing: Reduce On-site Man-Hours by 65%! Next-Generation CS Operations Revealed

INGAGE Co., Ltd. (Headquarters: Osaka City, Osaka Prefecture; President and CEO: Tetsuya Wada), which provides the communication platform 'Re:lation' and boasts over 6,000 companies (*1) adoption, jointly with KNIT Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; President and CEO: Takao Akizawa), announces the holding of a free webinar titled 'AI Tools × Outsourcing: Reduce On-site Man-Hours by 65%! Next-Generation 'Hybrid Customer Support Operation Method'' on Thursday, July 9, 2026, from 14:00. (*1) Includes trial use. https://ingage.jp/relation/event/260709/ ◆Background In recent years, many companies have been introducing AI tools and SaaS aiming to improve customer satisfaction (CX improvement) and operational efficiency. However, on the front lines of customer support (CS), the following issues are becoming more serious. Lack of operational resources Even after introducing tools, there are not enough personnel to create manuals and build operational rules, causing the functions to become a mere formality. Work becoming dependent on specific individuals Due to the declining working population, it is difficult to hire and retain excellent talent, and the workload and know-how become biased towards specific staff members. In this webinar, we will share know-how to solve these real-world CS issues where 'the system has been introduced, but the operational foundation has not caught up.' We will present a specific 'hybrid operation method' that combines technology (AI/tools) with practical support (outsourcing) to reduce on-site man-hours by 65%. ◆Presentation Content In this webinar, INGAGE, which provides 'Re:lation' that promotes DX in many customer support sites, and KNIT, which provides 'HELP YOU,' a hands-on practical support service for operational stability, will hold a discussion. Technology and practical support professionals will combine the know-how cultivated on the front lines and thoroughly explain 'real solutions for CS sites that don't just end with pretty words.' - Ayaka Satake, Event Marketer, Business Promotion Division, INGAGE Co., Ltd. Balancing Efficiency and Hospitality! Achieving 'AI Automation × CX Improvement' with Re:lation - Mr. Shohei Fujiwara, Sales Manager, HELP YOU, KNIT Co., Ltd. Building the 'Foundation' for Using AI and Small-Lot BPO ◆Webinar Overview Title AI Tools × Outsourcing: Reduce On-site Man-Hours by 65%! Next-Generation 'Hybrid Customer Support Operation Method' Date and Time Thursday, July 9, 2026, 14:00 - 15:00 Format Online Fee Free Co-hosted by KNIT Co., Ltd., INGAGE Co., Ltd. Application URL https://ingage.jp/relation/event/260709/ ・Applications from companies whose business competes with the host companies will be declined. ・The content of the lecture is subject to change without notice. ・If two or more people are participating, please apply individually for capacity management. ・Anonymous applications and participation from competitors or individuals may be declined. ・Applications will close when capacity is reached. ■About INGAGE Co., Ltd. Location: 1-14-8 Shibata, Kita-ku, Osaka City, Osaka Prefecture Representative: Tetsuya Wada, President and CEO Business: Development and provision of cloud services, development and provision of the communication platform 'Re:lation' Corporate Site: https://ingage.co.jp ■Contact for this Release Contact: Public Relations, INGAGE Co., Ltd., Nishizawa TEL: 050-3116-8373 E-mail: pr@ingage.jp