The 'Double Management of Information Due to Tool Fragmentation' Hidden in the New Fiscal Year's Personnel Transfers and Assignments, Resulting in an Annual Opportunity Loss of 940,000 Yen

Ingage Co., Ltd. (Headquarters: Osaka, Osaka Prefecture; President and CEO: Tetsuya Wada), which provides the communication platform "Re:lation" and boasts an implementation record of over 6,000 companies (*1), conducted a "Survey on the Reality of Task Management" targeting 500 business professionals who routinely use both email and task management sheets (Excel / Spreadsheets, etc.).

◆Survey Background

In the business world, numerous incidental tasks such as internal coordination and document creation arise daily in conjunction with "customer support (email correspondence)." However, in many workplaces, customer support and progress management (Excel, spreadsheets, etc.) are separated into different tools, leading to a state of "double management." This fragmentation between tools is a major factor in creating "invisible costs" in daily operations, such as information transcription and searching.

Furthermore, the new fiscal year, when "personnel changes" such as transfers and new employee assignments overlap, is a time when such deficiencies in task management become apparent as a serious risk to organizational operations. In a state of "personalization" where task management depends on individuals and the location of information and past circumstances are unclear, not only is smooth handover hindered, but it can also lead to increased training costs and the inducement of serious response errors, potentially disrupting organizational operations themselves.

Precisely because this is a period of significant organizational change, it is essential to break away from the "black box" where only some staff understand the situation and to establish a system where the entire team can share and manage "who does what by when" in real-time, in order to prevent errors and maintain organizational productivity.

This survey clarified the reality of task management from both aspects: the "daily operational costs" brought about by tool fragmentation and the "risks to organizational operations" exposed by environmental changes.

◆Survey Results

① "Double management" due to tool fragmentation leads to an average annual opportunity loss of 940,000 yen
Inefficiencies and errors caused by the double management where "customer support" and "progress management" are separated are not merely inconveniences but lead to substantial losses. The survey results revealed that 43.4% feel an "opportunity loss of sales that should have been obtained or wasted labor costs." The average loss amount for all respondents reached approximately 940,000 yen annually.

② Approximately half of respondents spend time on the double effort of "transcription" and "searching"
43.8% of respondents spend 30 minutes or more per day on inputting tasks into task management sheets (Excel, etc.) or tools. Furthermore, even when using management sheets, the "cost of information fragmentation"—re-searching past emails to follow detailed contexts—is normalized in 51.2% of workplaces, putting pressure on daily operations.

③ "Handover troubles" and "training costs" hindering new fiscal year transfers and assignments
Information personalization becomes a serious risk during periods of environmental change. 40.4% responded that during transfers or changes in responsibility, "troubles or the effort of confirmation arise due to not understanding past contexts." Moreover, when new members are assigned, 46.4% feel "omissions in procedures" or "one-on-one guidance (increased training costs)," significantly hindering the speed at which new employees and transferees get up to speed in the new fiscal year.

④ Approximately 40% of task omissions are discovered in the "final phase," making recovery difficult
Due to opaque management, the most common timing for discovering task omissions was "after specification finalization or just before contract (39.4%)," rather than in the initial stages. As rework costs skyrocket the later in the process an error is discovered, there is a demand for a mechanism that visualizes the entire process as a team and structurally prevents errors.

⑤ The ideal sought by the workplace is a business foundation "integrated with email"

It became clear that what the workplace truly seeks is not a multi-functional system, but a "simple mechanism where tasks are completed within the email screen used daily (26.6%)." The most ideal form desired is one where task and progress management are completed as an extension of communication. In fact, over half (52.0%) responded that their "company's productivity would improve" with an environment where "who, by when, and what needs to be done" is displayed on the email screen, eliminating the need to switch between tools.

◆Future Outlook

This survey highlighted the reality that many companies face physical and mental "invisible costs" arising from the fragmentation of "customer support (email correspondence)" and "task management." Especially during periods of intense organizational change, such as the new fiscal year, the personalization of information leads to breaks in handover and increased training costs, becoming a factor that stagnates organizational operations themselves.

Ingage believes that the key to solving these issues is not to transition to an overly multi-functional system, but a simple solution: "integration of daily response screens with tasks and processes." In response to this, "Re:lation" has released new features that allow for centralized management of "who, by when, and what needs to be done" within the response screen, and real-time sharing of progress with the entire team. By resolving the double management caused by tool fragmentation and building a "zero-error" next-generation business foundation without personalization, we will strongly support healthy organizational operations and productivity improvement for companies.

◆Survey Overview

Survey Name: Survey on the Reality of Task Management

Survey Method: Online survey

Survey Period: February 17, 2026 – February 18, 2026

Valid Responses: 2,000 for screening, 500 for main survey

Download detailed report here: https://ingage.jp/relation/download/taskmanagement/

◆About "Re:lation"

"Re:lation" is a communication platform that centrally manages multiple inquiry channels such as email, phone, chat, and SNS, and shares them within a team. In addition to visualizing response statuses and AI-powered response assistance, it also completes task and process management within the tool. By accurately grasping work progress, it prevents personalization and realizes standardized operations.

It transforms accumulated response logs and knowledge into organizational assets, supporting "proactive customer support" that goes beyond error prevention. With over 6,000 companies (*1) introduced, it contributes to improving corporate productivity and business growth.

"Re:lation" service site: https://ingage.jp

(*1) Includes trial usage.

■About Ingage Co., Ltd.

Location: 1-14-8 Shibata, Kita-ku, Osaka-shi, Osaka
Representative: Tetsuya Wada, President and CEO
Business Activities: Development and provision of the communication platform "Re:lation"
Corporate Website: https://ingage.co.jp

■Contact for this release

Contact Person: Nishizawa, Public Relations, Ingage Co., Ltd.
TEL: 050-3116-8373
E-mail: pr@ingage.jp