Don't Forget 'Post-Email Tasks': 'Re:lation' Releases 'Task Management & Process Management' Feature
Ingage Inc. has launched a 'Task Management & Process Management' feature for its communication platform 'Re:lation', unifying customer correspondence and progress tracking to improve operational efficiency and time performance.
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- 📰 Published: April 2, 2026 at 19:00
- 🔍 Collected: April 2, 2026 at 14:31
- 🤖 AI Analyzed: April 21, 2026 at 05:24 (446h 53m after Collected)
Ingage Inc. (Headquarters: Osaka City, Osaka Prefecture, President and CEO: Tetsuya Wada), provider of the communication platform 'Re:lation', is pleased to announce the release of a new feature: 'Task Management and Process Management'. This unifies 'customer correspondence' and 'progress management', which were previously handled by separate tools. By eliminating the 'last mile' problem in the workplace where 'people check emails but do not open task management tools', it contributes to improved operational efficiency.
## Background of the 'Task and Process Management' Feature Release
Currently, awareness of time performance ('taipa') has risen dramatically in the business scene, with survey results showing that up to 95% of people are conscious of time performance at work. The top specific approach mentioned is 'performing task management' (35.2%), highlighting that task management is strongly recognized as the key to efficient business execution. (*1)
However, while its importance is recognized, our company's research has revealed that 'information fragmentation' and the 'personalization' of management, which hinder efficiency, have become serious issues in actual workplaces.
**1. The double work of 'searching and transcribing' due to tool fragmentation**
In the business field, receiving a request (email) from a customer generates 'tasks' such as internal coordination or document creation. However, because emails and task management tools are separate, every time an email arrives, there is the hassle of reading the content and manually transcribing and updating the management sheet. In fact, the 'cost of information fragmentation'—the need to specifically search past emails again to confirm task details—has become a constant norm in 51.2% of workplaces.
**2. Low tool adoption rates and the deepening of 'personalization'**
When it comes to team task management, only 18.7% of companies have introduced dedicated tools. The reality highlighted is that approximately 30% use general-purpose software like Excel, and over 40% are in a personalized state relying on individual memory and discretion, stating they are 'not managing tasks at all'.
## Background of the 'Task and Process Management' Feature Release
Currently, awareness of time performance ('taipa') has risen dramatically in the business scene, with survey results showing that up to 95% of people are conscious of time performance at work. The top specific approach mentioned is 'performing task management' (35.2%), highlighting that task management is strongly recognized as the key to efficient business execution. (*1)
However, while its importance is recognized, our company's research has revealed that 'information fragmentation' and the 'personalization' of management, which hinder efficiency, have become serious issues in actual workplaces.
**1. The double work of 'searching and transcribing' due to tool fragmentation**
In the business field, receiving a request (email) from a customer generates 'tasks' such as internal coordination or document creation. However, because emails and task management tools are separate, every time an email arrives, there is the hassle of reading the content and manually transcribing and updating the management sheet. In fact, the 'cost of information fragmentation'—the need to specifically search past emails again to confirm task details—has become a constant norm in 51.2% of workplaces.
**2. Low tool adoption rates and the deepening of 'personalization'**
When it comes to team task management, only 18.7% of companies have introduced dedicated tools. The reality highlighted is that approximately 30% use general-purpose software like Excel, and over 40% are in a personalized state relying on individual memory and discretion, stating they are 'not managing tasks at all'.