Beyond Customer Support: In-gage Envisions a Future Where All Communication Transforms into Corporate Value
In-gage Co., Ltd., provider of the communication platform 'Re:lation' with over 6,000 implementations, aims to solve challenges like 'individual dependency' and 'black boxing' in business communication. The company envisions a future where AI transforms customer support into a corporate growth asset, enhancing efficiency and value through the collaboration of AI and human intelligence.
📋 Article Processing Timeline
- 📰 Published: April 2, 2026 at 02:00
- 🔍 Collected: April 1, 2026 at 17:37
- 🤖 AI Analyzed: April 21, 2026 at 16:41 (479h 4m after Collected)
We endorse April Dream, which aims to make April 1st a day for announcing dreams. This press release is a dream of In-gage Co., Ltd.
## Overlooked Challenges Hidden in Everyday 'Norms'
In business, an enormous volume of emails, chats, and phone calls arrive daily. Many workplaces diligently strive to prevent missed responses, but 'individual dependency,' where only specific personnel understand the situation, tends to occur.
This state of 'black boxing,' where information is confined to individuals, not only creates psychological burden on the ground but also hinders smooth team collaboration. If this daily communication could be transformed into shared knowledge for the team, operations would become more efficient, and the organization's responsiveness would further increase.
In-gage Co., Ltd. (Headquarters: Osaka, Osaka; Representative Director and President: Tetsuya Wada), which provides the communication platform 'Re:lation' and boasts over 6,000 implementations (*1), aims to update this 'norm' to create a future that goes beyond mere inquiry handling. By reducing the burden on the ground, the insights gained from daily communication powerfully support business growth. We want to realize a society where all business communication transforms into corporate value.
## Our Vision in Our 13th Year Since Founding
Since our founding in 2014, we have addressed communication challenges for companies of various industries and sizes. While operational methods vary widely among companies, a common theme was the dedication of on-site personnel who, considering it 'unavoidable' to spend significant time on each response, did their best.
Through the provision of 'Re:lation,' we have seen many companies able to dedicate more time to their core important tasks by organizing and simplifying these daily processes. The余裕 created by improved on-site environments further enhances the quality of core business, ultimately supporting corporate growth.
## In-gage's Dream
Our dream is to 'elevate all business communication from mere 'processing' to 'assets' that support corporate growth.'
Going forward, we will build a foundation where AI supports daily responses and continuously accumulates and utilizes organizational knowledge naturally. By having AI handle routine tasks and information organization, people can concentrate on higher-level judgments and empathetic dialogues. Not only does this streamline operations, but the accumulated data also becomes an objective indicator supporting future business development. By leveraging the strengths of both AI and humans, we will update the task of 'customer support' into a high-value job that creates the future of companies.
## Message from Representative Director and President Tetsuya Wada
AI certainly does not take away human value. What I am convinced of is a society where AI helps someone's work, lightens someone's heart, and creates someone's happiness. Technological evolution has always enriched people's lives. In-gage wants to create a future where AI and humans support each other, and all business communication becomes warmer and more creative.
## Overlooked Challenges Hidden in Everyday 'Norms'
In business, an enormous volume of emails, chats, and phone calls arrive daily. Many workplaces diligently strive to prevent missed responses, but 'individual dependency,' where only specific personnel understand the situation, tends to occur.
This state of 'black boxing,' where information is confined to individuals, not only creates psychological burden on the ground but also hinders smooth team collaboration. If this daily communication could be transformed into shared knowledge for the team, operations would become more efficient, and the organization's responsiveness would further increase.
In-gage Co., Ltd. (Headquarters: Osaka, Osaka; Representative Director and President: Tetsuya Wada), which provides the communication platform 'Re:lation' and boasts over 6,000 implementations (*1), aims to update this 'norm' to create a future that goes beyond mere inquiry handling. By reducing the burden on the ground, the insights gained from daily communication powerfully support business growth. We want to realize a society where all business communication transforms into corporate value.
## Our Vision in Our 13th Year Since Founding
Since our founding in 2014, we have addressed communication challenges for companies of various industries and sizes. While operational methods vary widely among companies, a common theme was the dedication of on-site personnel who, considering it 'unavoidable' to spend significant time on each response, did their best.
Through the provision of 'Re:lation,' we have seen many companies able to dedicate more time to their core important tasks by organizing and simplifying these daily processes. The余裕 created by improved on-site environments further enhances the quality of core business, ultimately supporting corporate growth.
## In-gage's Dream
Our dream is to 'elevate all business communication from mere 'processing' to 'assets' that support corporate growth.'
Going forward, we will build a foundation where AI supports daily responses and continuously accumulates and utilizes organizational knowledge naturally. By having AI handle routine tasks and information organization, people can concentrate on higher-level judgments and empathetic dialogues. Not only does this streamline operations, but the accumulated data also becomes an objective indicator supporting future business development. By leveraging the strengths of both AI and humans, we will update the task of 'customer support' into a high-value job that creates the future of companies.
## Message from Representative Director and President Tetsuya Wada
AI certainly does not take away human value. What I am convinced of is a society where AI helps someone's work, lightens someone's heart, and creates someone's happiness. Technological evolution has always enriched people's lives. In-gage wants to create a future where AI and humans support each other, and all business communication becomes warmer and more creative.