Call Center/CRM Demo & Conference 2026 in Osaka Opens May 27-28 at Mydome Osaka

Ric Telecom Co., Ltd. (Bunkyo-ku, Tokyo) and Informa Markets Japan Co., Ltd. (Chiyoda-ku, Tokyo) will co-host the 19th Call Center/CRM Demo & Conference 2026 in Osaka at Mydome Osaka on May 27 (Wed) and 28 (Thu), 2026. More than 70 companies will exhibit approximately 300 products and services, while over 60 seminars will be held across the two days. The 2026 venue floor plan has been released, allowing attendees to preview exhibition areas, seminar rooms, and rest spaces in advance for efficient visit planning. The event, the largest contact center business expo in the Kansai region, centers on the keywords 'AI Agent' and 'AI x Human.' Keynote sessions include 'Technology Reshaping CX and EX: Next-Gen Contact Centers Supported by AI Agents' (May 27, 9:15-10:05) and 'VOC Utilization, Automation, Effortless: CX Frontier Co-Created by AI and Humans' (May 28, 9:15-10:05). Approximately 20 of the 70+ exhibitors will unveil new products, showcasing AI voicebots, FAQ tools, omnichannel contact center platforms, and other generative-AI-era solutions. Free pre-registration is required to attend.