Call Center/CRM Demo & Conference 2026 in Osaka Opens May 27-28 at Mydome Osaka
Informa Markets Japan and Ric Telecom host the 19th Call Center/CRM Demo & Conference 2026 in Osaka on May 27-28 at Mydome Osaka, featuring 70+ exhibitors, 300+ products, and 60+ seminars focused on AI agents and AI-human collaboration.
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- 📰 Published: May 21, 2026 at 18:00
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Ric Telecom Co., Ltd. (Bunkyo-ku, Tokyo) and Informa Markets Japan Co., Ltd. (Chiyoda-ku, Tokyo) will co-host the 19th Call Center/CRM Demo & Conference 2026 in Osaka at Mydome Osaka on May 27 (Wed) and 28 (Thu), 2026. More than 70 companies will exhibit approximately 300 products and services, while over 60 seminars will be held across the two days. The 2026 venue floor plan has been released, allowing attendees to preview exhibition areas, seminar rooms, and rest spaces in advance for efficient visit planning. The event, the largest contact center business expo in the Kansai region, centers on the keywords 'AI Agent' and 'AI x Human.' Keynote sessions include 'Technology Reshaping CX and EX: Next-Gen Contact Centers Supported by AI Agents' (May 27, 9:15-10:05) and 'VOC Utilization, Automation, Effortless: CX Frontier Co-Created by AI and Humans' (May 28, 9:15-10:05). Approximately 20 of the 70+ exhibitors will unveil new products, showcasing AI voicebots, FAQ tools, omnichannel contact center platforms, and other generative-AI-era solutions. Free pre-registration is required to attend.
FAQ
When and where is the Call Center/CRM Demo & Conference 2026 in Osaka held?
The event is held on Wednesday, May 27 and Thursday, May 28, 2026, from 10:00 to 17:00 at My Dome Osaka.
How many exhibitors and products will be featured at the 2026 Osaka event?
More than 70 companies will exhibit approximately 300 products and services, with about 20 companies unveiling new products.
How many seminars are scheduled and what are the key themes for 2026?
Over 60 seminars will be held across two days. The key themes for 2026 are 'AI Agents' and 'AI × Human collaboration.'
Is pre-registration required to attend, and is there an admission fee?
Pre-registration is required but free of charge. You can register at the official website: https://www.callcenter-japan.com/osaka/
Who organizes this event and what edition is the 2026 Osaka conference?
The event is co-organized by RIC Telecom Co., Ltd. and Informa Markets Japan Co., Ltd. The 2026 Osaka edition is the 19th.