Moving Toward a Reliable Multifaceted Evaluation System for Clients: Nippon Manpower Co., Ltd.'s Case Study Released

Nippon Manpower Co., Ltd. has introduced the self-service survey tool 'smile survey' provided by ING Co., Ltd.

Background of Implementing Smile Survey Nippon Manpower faced the challenge of implementing more robust security measures in response to the ASP/SaaS safety disclosure guidelines published by the Ministry of Internal Affairs and Communications and the web application security implementation checklists published by IPA. Furthermore, they required a system that would allow them to update survey questions in a timely manner in-house.

Key Points for Introducing Smile Survey While placing importance on security and cost, 'smile survey' was highly evaluated for meeting these requirements. In addition, the ability to visualize response status, identify respondents, and manage a single survey with multiple administrators led to the decision to adopt the tool.

Significant Reduction in Operational Workload After Introduction After introducing smile survey, the company became able to configure questions and manage respondents in-house, realizing a reduction in the time previously required when outsourcing to partner companies. They are also utilizing the feature that automatically extracts non-respondents and sends reminder emails, which has led to a significant reduction in operational workload.

Initial Challenges Mostly Achieved, Expecting Further Convenience The particularly prioritized goal of enhancing security has been largely achieved. Also, the mandatory requirements such as checking response status, identifying respondents, and managing surveys with multiple administrators are being handled without any issues in their current operations.

Currently, the tool is primarily used for multifaceted evaluations linked to training and consulting, and its use for career autonomy surveys is being considered for the future. Furthermore, there is a request to complete the entire process up to the distribution of survey results within smile survey, and further expansion of its use is anticipated in the future.

About Nippon Manpower Co., Ltd. As a pioneer in career development support, Nippon Manpower is a comprehensive human resources development institution that supports the growth of individuals and organizations from multiple angles. Under the philosophy of "creating the future through human resources development," it expands its services centered on major bases nationwide. Starting with Japan's first career consultant training course, it has continued to lead Japan's career formation support for over 55 years through corporate training, counseling, and HR consulting.

Self-Service Survey Tool 'Smile Survey' 'Smile survey' is a self-service survey tool whose strength lies in flexible customization tailored to user needs. It is widely used by various industries and scales, including major corporations and government agencies. - Compatible with highly flexible data integration: Survey data can be integrated with external systems like internal management systems, SFA, MA, and CRM. Centralized management of collected data, such as customer satisfaction surveys, is possible. - Fully equipped with high-standard security: Numerous introduction track records in financial institutions and government agencies. We provide a system compliant with strict security policies. - Reliable flat-rate monthly fee: The monthly fee is fixed. Unlimited surveys and responses can be used without restrictions.

About Smile Survey Pricing The Standard plan is available for 30,000 JPY per month with an unlimited number of surveys created. Custom feature development tailored to internal operational workflows is also available.