Ivy System | Announcement Regarding the Acquisition of Healthcare-Related Services Business

Ivy System Co., Ltd. (Head office: Suwa City, Nagano Prefecture; Representative Director and President: Shinichiro Tanaka; hereinafter referred to as "the Company") hereby announces that it has concluded an agreement on March 25, 2026, to acquire the healthcare-related services business operated by Inboundtech Co., Ltd. (Head office: Shinjuku-ku, Tokyo; Representative Director and President: Dai Tōma), as detailed below.

1. Purpose of the Business Acquisition

The Company has been providing high-quality customer support services to clients in various industries, with call center operations as its core business.

In particular, for clients in the healthcare sector, including health food and pharmaceutical e-commerce businesses, we have actively worked to improve response quality and customer satisfaction, accumulating knowledge and achievements.

The healthcare-related services business to be acquired this time has high affinity with the customer response capabilities and operational know-how that the Company has cultivated to date, and we believe it will generate significant synergy for future business expansion.

Furthermore, this business provides highly specialized services by personnel with qualifications such as registered dietitians, which aligns with the Company's business policy of providing high-value-added services that we will promote in the future.

Through this acquisition, we aim to strengthen healthcare support services that leverage specialized expertise, going beyond mere call reception and response duties.

2. Overview of the Business Acquisition

The overview of the business to be acquired by the Company is as follows:

Business Content: Healthcare-related services

Acquisition Target: Assets, contracts, know-how, etc., related to the said business

Qualifications Held: Nurse, Registered Dietitian, Certified Diabetes Educator, Registered Sales Clerk

Acquisition Date: April 1, 2026

3. Future Outlook

Through this business acquisition, the Company will advance the specialization and expansion of its service domain in the healthcare sector, in addition to its existing strengths in call center operations.

Specifically, we will realize the provision of higher value-added services by strengthening collaboration with existing clients, including health food and pharmaceutical e-commerce companies, and by responding to new healthcare-related needs.

Going forward, by leveraging the knowledge of specialized qualified personnel such as registered dietitians, we will strive to provide higher quality support on health themes to client companies and their end-users, thereby enhancing corporate value.

4. Service Information Site

・Health A BPO Referral and Health Guidance Service

https://www.ibsystem.jp/category-healthcare/jushin-hoshi.html

5. Contact Information

For inquiries regarding this matter, please contact us at the following:

Ivy System Co., Ltd.

3-4-3 Higashi-Ikebukuro, Toshima-ku, Tokyo 170-0013 NBF Ikebukuro East 6F

https://www.ibsystem.jp/

Inquiry Form

https://www.ibsystem.jp/inquiry/index.html

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