Tsuduki Electric and IBM Japan Form AI Partnership

Tsuduki Electric Co., Ltd.

IBM Japan, Ltd.

Tsuduki Electric Co., Ltd. (Headquarters: Minato-ku, Tokyo; President & CEO: Katsuyuki Yoshida; hereinafter "Tsuduki Electric") and IBM Japan, Ltd. (Headquarters: Minato-ku, Tokyo; President & CEO: Akio Yamaguchi; hereinafter "IBM Japan") signed an AI partnership agreement on March 12.

■Background

Amid the emergence of social challenges such as labor shortages, environmental issues, and security risks, companies are required to undergo rapid transformation, with a particular emphasis on how to integrate AI into their business and IT strategies.

Tsuduki Electric has focused on the practical application and utilization of advanced technologies, including AI, as a path towards its long-term vision of "Growth Navigator." Since May 2024, the company has established a Generative AI Working Group to promote the implementation of generative AI in its own services and the transformation of development styles through AI, in collaboration with various partners.

Meanwhile, IBM Japan aims to contribute to society through new value creation, leveraging its extensive domestic and international track record, and promotes co-creation with customers and business partners through the utilization of advanced technologies, including AI.

As expectations for corporate growth through AI utilization increase, this partnership was formed to further accelerate collaboration and co-creation leveraging the strengths of both companies, thereby enhancing the value provided to society.

■Details of the AI Partnership Agreement

Going forward, both companies will work on co-creating services that encompass everything from strategy and planning to environment building, implementation, operation, and maintenance, under the themes of "AI x Voice Communication" and "AI x Modernization." They will also promote multifaceted collaboration based on co-creation, including joint service proposals and personnel exchanges.

(1) AI x Voice Communication

Regarding this domain, discussions began in July 2025 with the aim of enhancing industry-specific services. Using the real estate rental business as a use case, the companies have completed the construction and verification of an MVP (Minimum Viable Product) for a "voice AI solution combining Tsuduki Electric's voice platform technology with IBM's AI agent product, watsonx Orchestrate." Both companies will continue development and verification, with plans to launch this service around July of this year.

Through this, customer service representatives at adopting companies can automate post-conversation tasks with customers (such as creating conversation records and inquiring about contract details), expecting a significant improvement in efficiency.

Furthermore, standardization of telephone response quality and improved responsiveness are expected to lead to enhanced customer satisfaction and business improvements, including compliance.

■Vision

(2) AI x Modernization

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