Horiemon AI Launches 'Horiemon AI Kuchikomi' – AI-Powered Google Maps Review Response Service for Businesses

Horiemon AI Gakko Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo; CEO: Kenjiro Araki; hereinafter 'Horiemon AI Gakko'), a provider of AI consulting services for businesses, has launched 'Horiemon AI Kuchikomi,' a new service supporting store responses to Google Maps reviews.

The service aims to solve the common problem of businesses intending to reply to customer reviews but failing to do so due to time constraints or emotional stress.

Horiemon AI Kuchikomi

https://meo.horiemon.ai/

Background

Through its AI training programs, Horiemon AI Gakko received feedback from multiple restaurants and clinics expressing difficulty in responding to Google Maps reviews.

Common challenges include lack of time, difficulty crafting appropriate replies, emotional distress from negative comments, and even trauma that discourages staff from checking reviews altogether. While businesses recognize the value of reviews in attracting customers, the response process presents significant hurdles.

Automatically generate reply drafts tailored to your store's tone. Try up to 3 reviews for free.

'Horiemon AI Kuchikomi' uses AI to monitor Google Business Profiles, checking for new reviews hourly. By setting preferences such as industry type, tone of voice, self-reference style, and how customers are addressed, the AI generates reply drafts that match the store's unique voice. Store staff simply review the draft, edit if needed, and send.

※ This is not an auto-posting service; it only provides draft replies.

Key Features

1. AI-Generated Reply Drafts

The AI creates response drafts for reviews received on Google Business Profiles. Drafts are naturally worded and considerate, tailored to star ratings and review content.

2. Customizable Store Tone

Users can customize industry type, tone, self-reference (e.g., 'we' or 'our team'), and customer address terms. Whether a chain store seeking consistency or an independent shop wanting a warm, personal touch, the service adapts to each store's character.

3. Three Response Modes

Three modes are available: 'Off,' 'Draft Only,' and 'Reply.' Businesses can start with AI generating drafts only, allowing human review before sending.

4. Multi-Store Management

Manage multiple locations from a single dashboard. Supports team member invitations and role-based access (Owner, Editor, Viewer).

5. Hourly Review Monitoring

Automatically checks for new reviews every hour, preventing missed responses or overlooked feedback.

Pricing

The free trial allows generation of up to 3 reply drafts without requiring credit card registration.
Monthly plan: ¥2,980 (¥3,278 including tax). Annual plan: ¥29,800 (¥32,780 including tax).

Compatible with PC, tablet, and smartphone.

Intended Use Cases

Restaurants can promptly thank customers for positive feedback, encouraging repeat visits. Beauty salons and spas can respond in a tone consistent with their brand. Clinics and chiropractic offices, where response wording requires sensitivity, can reduce staff burden by reviewing and editing AI-generated drafts before sending, ensuring careful and consistent communication.

※ This is not an auto-posting service; it only provides draft replies.

AI Takes Over the 'Tedious but Important' Tasks of Store Management

While AI is a hot topic, simply having a chatbot reply isn't true job replacement. 'Horiemon AI Kuchikomi' was born from real challenges faced by restaurants and clinics. When humans struggle, AI steps in to do the work and solve the problem—that's Horiemon AI Gakko's vision for AI utilization.

Some may say, 'I could build this myself' or 'Are you really charging for this?' But not 100% of Japanese people can create their own AI agents, and it's better to delegate tedious tasks to experts or AI, allowing business owners to focus on what truly matters. Try the first three drafts for free.

Moving forward, we will continue launching services under the 'Horiemon AI ○○' brand, where AI takes over 'tedious but important' tasks for business operators.

Call for Ideas: 'Tedious but Important' Tasks

We are actively seeking input from business owners on other 'tedious but important' tasks that could benefit from AI automation. If you're struggling with a repetitive task, wondering if AI could handle it—please reach out via our website contact form.

Horiemon AI Kuchikomi

https://meo.horiemon.ai/

● For Media Inquiries

We welcome interview requests, additional comments, and further information. Please feel free to contact us.

Horiemon AI Gakko Co., Ltd.

3F, Rei Flat Shinjuku B Building, 4-3-15 Shinjuku, Shinjuku-ku, Tokyo

Phone: 03-4400-3424

Email: ux@telewor.com