Hitachi Solutions Wins Three Divisions at ServiceNow Partner Awards 2026 [News Release]
Hitachi Solutions won three categories (Consulting and Implementation, Reseller, Data & Analytics) at the ServiceNow Partner Awards 2026. The awards recognize their extensive support for large-scale business transformations, data utilization, and solution proposals leveraging the ServiceNow AI Platform, demonstrating their deep expertise in DX promotion and AI utilization.
📋 Article Processing Timeline
- 📰 Published: May 13, 2026 at 20:00
- 🔍 Collected: May 13, 2026 at 11:31
- 🤖 AI Analyzed: May 14, 2026 at 03:39 (16h 7m after Collected)
Hitachi Solutions, Ltd. (Head office: Shinagawa-ku, Tokyo; President and CEO: Hideshi Morita; hereinafter, Hitachi Solutions) has won three awards in the "ServiceNow Partner Awards 2026" announced by ServiceNow, Inc. (California, USA; Chairman and CEO: Bill McDermott; hereinafter, ServiceNow): "Consulting and Implementation Partner of the Year," "Reseller Partner of the Year," and "Data & Analytics Partner of the Year."
"ServiceNow" is a platform that integrates and automates operations within organizations through digital workflows, providing a wide range of services including customer-facing service management and internal IT service management.
These awards recognize the achievements of partners who have created clear and measurable business results by utilizing the "ServiceNow AI Platform" to support the digitalization and automation of operations, regardless of industry or business domain.
Hitachi Solutions signed Japan's first reseller agreement with ServiceNow in 2012 and has since provided continuous proposals and hands-on support based on DX strategies to over 140 companies, assisting with operational adoption and business improvement after implementation. In these awards, their consulting capabilities, which are closely aligned with customer business challenges, and their advanced implementation and utilization support leveraging AI were highly evaluated.
## About ServiceNow Partner Awards
The ServiceNow Partner Awards recognize domestic partner companies that have solved complex challenges, transformed customer experiences, and delivered substantial impact through innovation and strong execution.
### Consulting and Implementation Partner of the Year
This award recognizes Consulting & Implementation partners*1 who have achieved large-scale business transformation utilizing the ServiceNow AI Platform. They were evaluated for their high technical capabilities and consulting skills in supporting projects from conception to execution and adoption.
### Reseller Partner of the Year
This award recognizes Reseller partners who have proposed ServiceNow solutions suitable for companies based on deep product knowledge and industry understanding. They were evaluated for their successful implementation track record and contribution to continuous value creation.
### Data & Analytics Partner of the Year
This award recognizes partners who maximize data utilization through the ServiceNow AI Platform and provide measurable business value leading to informed decision-making.
*1 Partner companies that provide consulting and implementation services to customers, and develop, implement, and provide ongoing operational support.
## Track Record to Date
Hitachi Solutions was the first to start selling "ServiceNow" in Japan. In ServiceNow's partner program, based on implementation quality and high customer evaluations, Hitachi Solutions maintains the highest certification, "Elite," which is awarded to only a limited number of companies. In addition to providing templates utilizing their accumulated know-how, they also offer "Business Process Visualization Solution for ServiceNow," which supports progress management for various operations using "ServiceNow."
https://www.hitachi-solutions.co.jp/servicenow/reason/
## Future Initiatives
Hitachi Solutions will advance customers' DX to the next stage by highly coordinating data and digital workflows through the ServiceNow AI Platform. In addition to the AI utilization results recognized this time, they will propose highly effective AI utilization, leveraging their long-cultivated know-how in business process visualization as a strength. In particular, for the introduction of AI agents that autonomously execute tasks, they will provide end-to-end support from conception planning to implementation and adoption on-site, enhancing the effectiveness of the ServiceNow AI Platform.
Moving forward, by achieving both advanced data-driven decision support and AI-driven business automation, Hitachi Solutions will strongly support customers' sustainable corporate transformation.
## About Hitachi Solutions
Hitachi Solutions realizes digital transformation by providing various solutions utilizing cutting-edge digital technologies, based on co-creation with customers.
"ServiceNow" is a platform that integrates and automates operations within organizations through digital workflows, providing a wide range of services including customer-facing service management and internal IT service management.
These awards recognize the achievements of partners who have created clear and measurable business results by utilizing the "ServiceNow AI Platform" to support the digitalization and automation of operations, regardless of industry or business domain.
Hitachi Solutions signed Japan's first reseller agreement with ServiceNow in 2012 and has since provided continuous proposals and hands-on support based on DX strategies to over 140 companies, assisting with operational adoption and business improvement after implementation. In these awards, their consulting capabilities, which are closely aligned with customer business challenges, and their advanced implementation and utilization support leveraging AI were highly evaluated.
## About ServiceNow Partner Awards
The ServiceNow Partner Awards recognize domestic partner companies that have solved complex challenges, transformed customer experiences, and delivered substantial impact through innovation and strong execution.
### Consulting and Implementation Partner of the Year
This award recognizes Consulting & Implementation partners*1 who have achieved large-scale business transformation utilizing the ServiceNow AI Platform. They were evaluated for their high technical capabilities and consulting skills in supporting projects from conception to execution and adoption.
### Reseller Partner of the Year
This award recognizes Reseller partners who have proposed ServiceNow solutions suitable for companies based on deep product knowledge and industry understanding. They were evaluated for their successful implementation track record and contribution to continuous value creation.
### Data & Analytics Partner of the Year
This award recognizes partners who maximize data utilization through the ServiceNow AI Platform and provide measurable business value leading to informed decision-making.
*1 Partner companies that provide consulting and implementation services to customers, and develop, implement, and provide ongoing operational support.
## Track Record to Date
Hitachi Solutions was the first to start selling "ServiceNow" in Japan. In ServiceNow's partner program, based on implementation quality and high customer evaluations, Hitachi Solutions maintains the highest certification, "Elite," which is awarded to only a limited number of companies. In addition to providing templates utilizing their accumulated know-how, they also offer "Business Process Visualization Solution for ServiceNow," which supports progress management for various operations using "ServiceNow."
https://www.hitachi-solutions.co.jp/servicenow/reason/
## Future Initiatives
Hitachi Solutions will advance customers' DX to the next stage by highly coordinating data and digital workflows through the ServiceNow AI Platform. In addition to the AI utilization results recognized this time, they will propose highly effective AI utilization, leveraging their long-cultivated know-how in business process visualization as a strength. In particular, for the introduction of AI agents that autonomously execute tasks, they will provide end-to-end support from conception planning to implementation and adoption on-site, enhancing the effectiveness of the ServiceNow AI Platform.
Moving forward, by achieving both advanced data-driven decision support and AI-driven business automation, Hitachi Solutions will strongly support customers' sustainable corporate transformation.
## About Hitachi Solutions
Hitachi Solutions realizes digital transformation by providing various solutions utilizing cutting-edge digital technologies, based on co-creation with customers.