Hitachi Launches "Station Operations Application Suite" to Integrate Multiple Station Operations Support Applications and Streamline Operations on Smart Devices and PCs

Image of Station Suite

Tokyo, July 1, 2026 – Hitachi, Ltd. (hereinafter, Hitachi) announced today that it will begin offering the "Station Operations Application Suite" (hereinafter, Station Suite) on July 1, 2026. This suite consolidates multiple functions that digitally support the diverse operations of station attendants and train crews for railway operators. Station Suite is a SaaS*1 type application that comprehensively provides multiple applications (hereinafter, apps) to support the daily tasks of station attendants, train crews, and dispatchers, such as guidance, communication, and work management, via smart devices and web apps. By integrating dispersed operational support functions into a single screen through a platform (super app) that consolidates multiple operations and dedicated functions (mini apps)*2 that operate on it, it realizes an environment where necessary functions and information can be accessed instantly, thereby contributing to the reduction of on-site operational burden, the overall efficiency of station operations, and the improvement of user services.

Station Suite will be deployed as one of the solutions that make up HMAX Mobility, which provides data-driven mobility solutions and optimizes transportation infrastructure and services.

Furthermore, Station Suite has been commercialized based on its effectiveness and operational suitability confirmed through demonstration experiments conducted in fiscal year 2025 with the cooperation of Sagami Railway Co., Ltd. In the demonstration, functions such as work schedule management and patrol management were utilized to clarify issues in organizing daily station operations and utilizing applications, leading to a functional design that is more aligned with on-site operations. The company is currently proceeding with considerations aiming for its application to all of Sagami Railway's stations by July of fiscal year 2026.

*1 Software as a Service

*2 A super app is a platform that bundles diverse services, and mini apps are individual services that extend value on top of it.

Background

In the railway industry, the roles and burdens borne by individual station attendants are increasing due to factors such as a declining working population, the increasing sophistication and complexity of operations, the need to handle inbound tourism, and the further strengthening of safety measures. To respond to these environmental changes, the digitalization of station operations has progressed, and various functions and systems to support operations have been introduced.

On the other hand, with the wide range of on-site operations, the importance of comprehensively utilizing introduced support functions and enabling managers to grasp the overall on-site situation to smoothly manage station operations is increasing.

Hitachi has been supporting the reduction of station attendants' workload and the improvement of service quality by providing services such as the "Service Support System for Guiding Passengers with Mobility Restrictions"*3 and the "AI Attendant Solution"*4. Leveraging the deep knowledge and know-how of on-site operations cultivated through these initiatives, Hitachi developed Station Suite as a service to support further efficiency and sophistication of station operations from the perspectives of both on-site station attendants/crews and managers.

*3 Service Support System for Guiding Passengers with Mobility Restrictions: Social Infrastructure IT Systems: Hitachi

*4 AI Attendant Solution: Social Infrastructure IT Systems: Hitachi

Features of Station Suite

(1) Integration of Multiple Station Operations Support Applications into One

Station Suite consolidates various station attendant operations, such as communication support, work schedule management, and patrol/roll call management, into a single application. By consolidating information and communications that were previously separated by task, station attendants can grasp "what needs to be done today" and "what needs to be prioritized now" on a single screen. This allows them to proceed with the next action according to the on-screen guidance without overlooking important information, even when urgent communications or unexpected tasks arise.

Furthermore, since users can directly open the relevant work screen from a notification to start their tasks, it supports smooth operational execution without hindering on-site judgment or response.

Functionality Image

(2) Visualization and Management Functions to Grasp Operations Status Across Multiple Stations

The web application for managers allows for centralized management of settings and usage status of operational support functions used on-site. Work performed on-site is recorded, and the progress and execution status of operations across multiple stations can be checked in real-time.

This makes it easier to understand the operational status of each station, and allows for the same information to be shared between station attendants and dispatchers while confirming the situation, enabling early detection of omissions or delays in operations. By sharing operational know-how accumulated on-site and applying it to daily operations, it supports the standardization and stabilization of operational quality.

(3) Easy Introduction and Flexible Scalability

Station Suite consists of a super app that serves as the entry point for operations and mini apps that support individual tasks. It is not necessary to have all functions available at the time of introduction; the scope of operational support can be flexibly expanded by gradually adding mini apps according to operational content and challenges.

Furthermore, as it is provided as a SaaS application, there is no need to build dedicated servers, and continuous operational improvement in response to on-site changes can be achieved while reducing the burden of introduction and operation.

Future Outlook

Hitachi plans to expand its adoption by railway operators and will continue to enhance functions that support station operations by leveraging the knowledge gained through on-site utilization.

Furthermore, by utilizing Hitachi's know-how and network as a SaaS provider, the company aims to realize services that support the sophistication and sustainable operation of overall on-site operations, with a view to expanding into other industries such as electricity, aviation, and public sectors, not limited to the railway industry in the future.

Service Overview

Name

Price

Start Date

Station Operations Application Suite

Individual Quote

July 1, 2026

Related Links

Website for Station Operations Application Suite

Trademark Notice

Company names and product names mentioned are trademarks or registered trademarks of their respective companies.

About Hitachi, Ltd.

Hitachi aims to be a global leader that continues to innovate social infrastructure through digital technology via its Social Innovation Business (SIB), which leverages IT, OT (Operational Technology), and products, contributing to the realization of a harmonized society where environment, well-being, and economic growth are in balance. The company operates globally with a business structure comprising four sectors: Digital Systems & Services, Energy, Mobility, and Connective Industries, as well as a Strategic SIB Business Unit that creates new growth businesses. By creating value from data with Lumada at its core, Hitachi solves challenges for customers and society. For fiscal year 2025 (ending March 2026), revenue is projected to be 10,586.7 billion yen. As of the end of March 2026, Hitachi has 606 consolidated subsidiaries and approximately 290,000 employees worldwide. For more information, please visit www.hitachi.com/ja-jp/.

Contact Information

Hitachi, Ltd. Social System Business Division Mobility Solutions & Innovation Department Inquiries: Select inquiries related to transportation infrastructure IT systems: Hitachi

*Please select inquiries related to the transportation field.