Online Support Service 'Pocket Hoken-shitsu' for Parents Worried About School Refusal and Reluctance Launched on May 25

Kokoro no Hokenshitsu Inc. (Headquarters: Chiba Prefecture, CEO: Tomoyo Takahashi) launched 'Pocket Hoken-shitsu,' an online support service for parents struggling with school refusal, school reluctance, and parent-child relationships, on May 25, 2026.

'Pocket Hoken-shitsu' is a service that visualizes the current situation of parents and children through LINE, where experts with experience in education, welfare, and psychology help organize how to engage at home and the next steps through online consultations.

We aim to be a 'familiar online school nurse's office' where parents worried about school refusal and reluctance can consult with peace of mind and find ways of interaction and support options that suit their family, instead of continuing to search for information alone.

Development Background: The Social Issues of Increasing School Refusal and Parent-Child Isolation

According to a survey released by the Ministry of Education, Culture, Sports, Science and Technology for the 2024 fiscal year, the number of students in elementary and junior high schools refusing to attend school reached 353,970, an increase from the previous year's 346,482. This marks the 12th consecutive year of increase, setting a new record high. The number of high school students refusing to attend school is also about 68,000, making school refusal not just a problem for a few families but an issue that society as a whole must address.

Furthermore, the career path environment for children who refuse to attend school is also changing. In the 2025 academic year, the number of students in correspondence high schools exceeded 300,000 for the first time, meaning about 1 in 10 high school students now studies at a correspondence high school. The options for learning and career paths after high school are gradually diversifying.

However, the support system for elementary and junior high school students who refuse school and their parents is still not sufficient.

'Should I make them go to school, or let them rest?'
'Will they be able to go on to higher education or find a job?'
'What should I think about their gaming and reversed day-night schedules?'
'What should I tell the school?'
'Was my parenting wrong?'

It is not uncommon for parents to bear these anxieties alone every day.

Existing counseling services are mainly available on weekdays during the day, which can be difficult to use due to work conflicts. Even if they connect with in-school counseling, parents may find the counselor incompatible or become afraid of consulting itself due to past experiences.

Searching for information on the internet may yield general advice, but it doesn't answer 'what should I do in my child's case?'
Consulting with people close to them can sometimes deepen their confusion, caught between words like 'you should make them go to school' and 'it's okay not to push them.'

'Pocket Hoken-shitsu' was born from the desire to create a consultation place where such parents can feel at ease to stop by.

Developed Based on Experience Supporting Over 2,000 Parent-Child Pairs and a Track Record in Online Consultations

Kokoro no Hokenshitsu Inc. has supported over 2,000 parent-child pairs struggling with school refusal, reluctance, and parent-child relationships.

Furthermore, the online consultation service that preceded 'Pocket Hoken-shitsu' achieved a user satisfaction rate of 98% and a child behavioral change rate of 87%.
*Based on user surveys and support records conducted by our company.

Behavioral change here does not simply mean 'returning to school.'

Being able to express their feelings in words.
Gradually starting to regulate their daily rhythm.
Connecting with external support.
Choosing a learning style or place that suits them.
Taking a step towards their future, such as further education, employment, or starting a business.

Such changes are also important behavioral changes for a child.

In our support so far, we have seen children who experienced long periods of school refusal or near-withdrawal later choose a path that suits them and step forward towards further education, employment, and social participation.

What is necessary for supporting school refusal is not to rush to change the child.
It is to first visualize the current parent-child situation with peace of mind, adjust the way of interaction at home, and build a foundation for the child to move towards a future that is their own.

'Pocket Hoken-shitsu' was developed based on this field experience and consultation track record as a system that allows more parents to easily connect to support through LINE.

What is 'Pocket Hoken-shitsu'?

'Pocket Hoken-shitsu' is an online support service for parents struggling with school refusal, school reluctance, and parent-child relationships.

After adding us as a friend on LINE, you can use the 'Parent-Child Current Situation Check' for free.
By answering the questions, you can organize your feelings as a parent, your child's condition, and what is happening at home, and receive perspectives necessary for your current parent-child situation.

Furthermore, if needed, you can proceed to a first-time limited online consultation or a monthly support course.

In this service, we do not just listen; we organize the parent-child situation from educational, welfare, and psychological perspectives, and think together about how to interact at home, coordinate with the school, choose support services, and take a step towards the child's future.

Service Features

1. 'Parent-Child Current Situation Check' that can be easily started on LINE

First-time users can use the 'Parent-Child Current Situation Check' for free after adding us as a friend on LINE.

You can organize your anxieties as a parent and your child's condition, and receive perspectives necessary for your current parent-child situation.

Even if you are thinking:
'I don't know who to consult.'
'I'm not sure if it's a big enough deal to consult about.'
'I just want to sort out the current situation first.'

You can easily start from your smartphone.

2. Consultations handled by experts with experience in education, welfare, and psychology

Various factors are involved in the background of school refusal and reluctance, such as the child's fatigue, parent-child relationships, school environment, developmental characteristics, daily rhythm, and anxiety within the family.

At 'Pocket Hoken-shitsu,' experts with experience in education, welfare, and psychology, such as certified public psychologists, certified social workers, school counselors, and former school nurses, will help organize the parent-child situation together.

3. 'Visualize' and record the consultation content

It doesn't end with the consultation; if necessary, we organize it into a 'Parent-Child Visualization Advice Sheet.'

It can be used for reflection at home and for sharing with schools, free schools, and support centers.

We value putting things into words so that parents do not have to bear 'what did I consult about' and 'what should I do next' alone.

4. Start with a first-time limited trial consultation

'I want to consult in more detail.'
'I want to confirm if my current approach is right.'
'I want to know what to be mindful of at home.'

For those who feel this way, we offer a first-time limited online consultation.

You can start by first organizing the parent-child situation.

5. Monthly course for continuous support

School refusal and reluctance are not issues that can be solved with a single consultation.

The child's condition and the parent's feelings change from day to day.

In the monthly support course, we continuously visualize the parent-child situation through monthly online consultations and advice sheets, and adjust the ways of interaction that can be done at home.

6. Can also be used for coordination with schools and support centers

If necessary, we also help organize information for coordination with schools and support centers.

Even in situations like:
'I don't know how to tell the school.'
'I'm not sure what to share with the homeroom teacher or school counselor.'
'I want to consider a free school or a place of belonging.'

We support parents so they don't have to bear it alone and can organize the necessary information.

Service Overview

Service Name: Pocket Hoken-shitsu

Target: Parents struggling with school refusal, school reluctance, and parent-child relationships

Delivery Method: LINE, Online Consultation

Service Start Date: May 25, 2026

Main Contents:
・Parent-Child Current Situation Check via LINE
・First-time limited online consultation
・Monthly support course
・Parent-Child Visualization Advice Sheet
・Organizing how to interact at home
・Organizing coordination with schools and support centers

Service Page:
https://hidamaristation.com/pochet-menu-futoukou/

Comment from the Representative

CEO, Kokoro no Hokenshitsu Inc.

Certified Public Psychologist, Former School Nurse

School refusal or reluctance is not a failure of parenting.

However, parents often end up blaming themselves, thinking 'is it my fault?' or 'if only I had noticed sooner.'

In recent years, career paths after high school have gradually diversified, with options like correspondence high schools, support schools, and learning opportunities beyond regional boundaries. With major companies and educational businesses developing correspondence high schools and related services, the options for children in a state of school refusal are expanding, making them feel that 'attending a full-time high school is not the only future.'

This is a very important change.

On the other hand, what I have strongly felt in the field is that the support system for children in a state of school refusal up to high school entrance and their parents is still not sufficient.

During the elementary and junior high school years, options can feel limited, and parents are prone to anxiety about career paths and daily interactions.

'What will happen if they are not going to school?'
'Can they get into high school?'
'What can I do for them at home right now?'
'Should I look for a place for them other than school?'

Even with these anxieties, existing counseling services are mainly available on weekdays during the day, making them difficult to use due to work conflicts. Even if they connect with school counseling, parents may find the counselor incompatible or become afraid of consulting itself due to past experiences.

As a school nurse and as a certified public psychologist, I have supported many parents and children struggling with school refusal, reluctance, and parent-child relationships.

What I have come to see is that children do not 'not want to act,' but rather, they have the power to move towards their future at their own pace when they find a secure relationship and options that suit them.

In my consultation support so far, I have repeatedly seen children who couldn't go to school for a long time choose a path that suits them and take a step towards their future, such as further education, employment, or starting a business.

That is why I feel that support is needed to eliminate the loneliness of parents and children up to high school entrance.

I want to deliver an online school nurse's office that doesn't just 'end with a consultation,' but visualizes the current parent-child situation, adjusts the way of interaction at home, and connects them to necessary support and options.

Not just about going to school or not, but so that the child can confidently move towards a future that is their own.
And so that parents do not become isolated and can believe in their child's future, even just a little.

'Pocket Hoken-shitsu' will deliver a 'familiar school nurse's office' where families in need can feel at ease to stop by.