HENNGE Fully Revamps User Community "chameleon," Promoting Dialogue and Optimizing Information for Each Customer
HENNGE has fully revamped its user community "chameleon," adopting the global customer success platform Gainsight to integrate data, expand users, and support learning functions, aiming to promote dialogue and optimize information for each customer.
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- 📰 Published: April 1, 2026 at 20:00
HENNGE K.K. (Headquarters: Shibuya-ku, Tokyo; Representative Director and President: Kazuhiro Ogura) announced today, April 1, 2026, the full revamp and official launch of its user community platform "chameleon." The company aims to enrich the information provided to users of its cloud security service "HENNGE One" and to realize individually customized information proposals. Moving forward, HENNGE will also work on expanding services to include educational content and learning functions for customers.
The number of HENNGE One users has been increasing year by year, reaching 2.8 million contract users in FY2025, an increase of 305,000 from the previous year, and achieving an ARR of 10 billion yen. In response, the number of chameleon users, which started in 2020, saw its largest growth last year, surpassing 2,000 users in 2026. Customer needs are also diversifying, requiring personalized content and information for individuals and organizations.
Therefore, HENNGE has newly adopted a product from Gainsight, a U.S. company that develops a global Customer-Led Growth platform. Concurrently, scattered customer data will be centrally managed and visualized on Gainsight's new platform.
Enhancing the "Experience" in the Community
At chameleon, as before, real voices obtained from the community will be promptly fed back into product development and service improvement, pursuing a system that supports customer success across the entire organization.
In addition to revamping the community site, preparations are complete to sequentially expand functions that further enhance customer convenience in chameleon, with Gainsight at its core. The goal is to understand each customer's "usage status" and "what they are currently seeking" through data insights, and to provide personalized, optimal information at the optimal timing. Furthermore, the company is considering offering learning functions that enable each customer to acquire optimal knowledge and skills.
As a first step, the following functions have been implemented, and the full-scale provision of individual customer value is planned to commence in FY2027.
Dramatic acceleration of "self-resolution" with integrated search: An integrated search function has been implemented, allowing simultaneous searching of articles within the community and the help center. Filtering is also possible, enabling users to reach desired information without hesitation.
System to capitalize on "user knowledge": A "Best Answer System" has been introduced to evaluate useful answers. This builds an autonomous ecosystem where know-how resolved by users is appropriately accumulated, accelerating problem-solving for other customers.
A place for "deep dialogue" without noise: The community adopts a structure that divides topics into "rooms." This allows focused discussions on specific technical issues or operational know-how in a low-noise environment.
Information aggregation to avoid missing "learning opportunities": Upcoming events and past archives are listed, strongly supporting the acquisition of important information and skills.
While the new platform has officially commenced operation, existing chameleon users have been sequentially guided to migrate to the new site since early March 2026.
About HENNGE One
HENNGE One is Japan's No.1 (※) cloud security service that enhances organizational productivity. While the utilization of the latest technologies such as SaaS is essential for productivity improvement, various challenges exist, such as building Zero Trust security.
HENNGE One offers three editions to solve these challenges: "Identity Edition" which protects multiple system IDs collectively and realizes efficient work styles; "DLP Edition" which prevents unintended data leakage scattered across organizations; and "Cybersecurity Edition" which protects against cyberattacks from all directions—people, processes, and devices.
It embodies Zero Trust with a security service that lowers the hurdles of introduction and operation, realizing the liberation of technology.
URL: https://hennge.com/jp/service/one/
About HENNGE K.K.
With the management philosophy of "Liberating Technology, Changing the World," HENNGE K.K. is a SaaS company that develops and sells unique services bridging the gap between technology and reality. It provides "HENNGE One," Japan's No.1 cloud security service equipped with diverse functions such as single sign-on (SSO), access control, email and file sharing security, and Zero Trust-based device protection and management, as well as the cloud-based email delivery service "Customers Mail Cloud." Founded in November 1996, it was listed on the Tokyo Stock Exchange Mothers market (now Growth market) in October 2019.
The company name "HENNGE" combines "HENNKA" (change) and "CHALLENGE," expressing its determination to take on all changes.
Company Name: HENNGE K.K.
Stock Code: 4475
Location: Daiwa Shibuya Square, 16-28 Nanpeidai-cho, Shibuya-ku, Tokyo
Representative: Kazuhiro Ogura, Representative Director, President & CEO
URL: https://hennge.com/
※ ITR "ITR Market View: Identity and Access Management / Personal Authentication Security Market 2025" IDaaS market: Ranked 1st in vendor-specific sales share for 4 consecutive years (FY2021, FY2022, FY2023, and FY2024 forecast)
Contact regarding this release:
HENNGE K.K.
Corporate Communication Division
TEL: 03-6415-3660
E-mail: henge-pr@hennge.com Attn: Ichijima, Yano
Company names, product names, and service names mentioned in this press release are trademarks or registered trademarks of our company or their respective companies and organizations.
The number of HENNGE One users has been increasing year by year, reaching 2.8 million contract users in FY2025, an increase of 305,000 from the previous year, and achieving an ARR of 10 billion yen. In response, the number of chameleon users, which started in 2020, saw its largest growth last year, surpassing 2,000 users in 2026. Customer needs are also diversifying, requiring personalized content and information for individuals and organizations.
Therefore, HENNGE has newly adopted a product from Gainsight, a U.S. company that develops a global Customer-Led Growth platform. Concurrently, scattered customer data will be centrally managed and visualized on Gainsight's new platform.
Enhancing the "Experience" in the Community
At chameleon, as before, real voices obtained from the community will be promptly fed back into product development and service improvement, pursuing a system that supports customer success across the entire organization.
In addition to revamping the community site, preparations are complete to sequentially expand functions that further enhance customer convenience in chameleon, with Gainsight at its core. The goal is to understand each customer's "usage status" and "what they are currently seeking" through data insights, and to provide personalized, optimal information at the optimal timing. Furthermore, the company is considering offering learning functions that enable each customer to acquire optimal knowledge and skills.
As a first step, the following functions have been implemented, and the full-scale provision of individual customer value is planned to commence in FY2027.
Dramatic acceleration of "self-resolution" with integrated search: An integrated search function has been implemented, allowing simultaneous searching of articles within the community and the help center. Filtering is also possible, enabling users to reach desired information without hesitation.
System to capitalize on "user knowledge": A "Best Answer System" has been introduced to evaluate useful answers. This builds an autonomous ecosystem where know-how resolved by users is appropriately accumulated, accelerating problem-solving for other customers.
A place for "deep dialogue" without noise: The community adopts a structure that divides topics into "rooms." This allows focused discussions on specific technical issues or operational know-how in a low-noise environment.
Information aggregation to avoid missing "learning opportunities": Upcoming events and past archives are listed, strongly supporting the acquisition of important information and skills.
While the new platform has officially commenced operation, existing chameleon users have been sequentially guided to migrate to the new site since early March 2026.
About HENNGE One
HENNGE One is Japan's No.1 (※) cloud security service that enhances organizational productivity. While the utilization of the latest technologies such as SaaS is essential for productivity improvement, various challenges exist, such as building Zero Trust security.
HENNGE One offers three editions to solve these challenges: "Identity Edition" which protects multiple system IDs collectively and realizes efficient work styles; "DLP Edition" which prevents unintended data leakage scattered across organizations; and "Cybersecurity Edition" which protects against cyberattacks from all directions—people, processes, and devices.
It embodies Zero Trust with a security service that lowers the hurdles of introduction and operation, realizing the liberation of technology.
URL: https://hennge.com/jp/service/one/
About HENNGE K.K.
With the management philosophy of "Liberating Technology, Changing the World," HENNGE K.K. is a SaaS company that develops and sells unique services bridging the gap between technology and reality. It provides "HENNGE One," Japan's No.1 cloud security service equipped with diverse functions such as single sign-on (SSO), access control, email and file sharing security, and Zero Trust-based device protection and management, as well as the cloud-based email delivery service "Customers Mail Cloud." Founded in November 1996, it was listed on the Tokyo Stock Exchange Mothers market (now Growth market) in October 2019.
The company name "HENNGE" combines "HENNKA" (change) and "CHALLENGE," expressing its determination to take on all changes.
Company Name: HENNGE K.K.
Stock Code: 4475
Location: Daiwa Shibuya Square, 16-28 Nanpeidai-cho, Shibuya-ku, Tokyo
Representative: Kazuhiro Ogura, Representative Director, President & CEO
URL: https://hennge.com/
※ ITR "ITR Market View: Identity and Access Management / Personal Authentication Security Market 2025" IDaaS market: Ranked 1st in vendor-specific sales share for 4 consecutive years (FY2021, FY2022, FY2023, and FY2024 forecast)
Contact regarding this release:
HENNGE K.K.
Corporate Communication Division
TEL: 03-6415-3660
E-mail: henge-pr@hennge.com Attn: Ichijima, Yano
Company names, product names, and service names mentioned in this press release are trademarks or registered trademarks of our company or their respective companies and organizations.
FAQ
What is the purpose of HENNGE's "chameleon" community revamp?
The purpose is to enrich information provision for HENNGE One users, offer individually optimized information and learning functions, and enhance the overall customer experience.
How will the adoption of Gainsight change things?
Gainsight will centralize customer data, allowing HENNGE to gain insights into individual usage and needs, and deliver personalized, optimal information at the right time.
What kind of service is "HENNGE One"?
It is Japan's No.1 cloud security service, enabling single sign-on, access control, data leak prevention, and cyberattack countermeasures to improve corporate productivity and achieve Zero Trust security.