E-commerce Central Management System 'GoQSystem' Now Supports Automatic Inventory Restocking Upon Order Cancellation

GoQSystem Co., Ltd. (Headquarters: Chuo-ku, Tokyo; Representative Director: Takuji Fujimoto), provider of the cloud-based e-commerce central management system 'GoQSystem,' has released a new feature that automatically restores inventory counts in the GoQSystem 'inventory synchronization function' when orders are canceled on Rakuten, Yahoo! Shopping, and Amazon.

By automatically matching the inventory counts restored upon cancellation on each mall with those in the central management system, the feature thoroughly prevents manual correction efforts and losses in sales opportunities due to inventory discrepancies, further streamlining the backend operations for e-commerce businesses.

■ Development Background: Eliminating 'Inventory Discrepancies' and Overwriting Risks

In online shop operations, when an order cancellation occurs, the inventory count typically returns automatically due to the specifications of most e-commerce malls. However, the inventory count in the GoQSystem inventory synchronization side had to be restored manually until now.

If this correction in the system was missed or delayed, the old inventory count in the system (the state without the canceled item restored) would be overwritten onto the mall, causing losses in sales opportunities where 'inventory that could have been sold becomes listed as sold out,' and creating complex inventory discrepancies.

Especially during sales or peak seasons, the burden of manual confirmation and correction was heavy, leading to many requests for automation from e-commerce operators.

This 'Automatic Inventory Restocking Feature' was developed to resolve these 'inventory discrepancies between malls and the central management system' and the associated correction risks.

■ Feature Overview

When orders from Rakuten, Yahoo! Shopping, or Amazon are canceled on the 'GoQSystem' management screen, the quantity of those items is automatically reflected (added) to GoQSystem's inventory synchronization, and the latest accurate inventory count is synchronized to each mall.

Target Malls: Rakuten, Yahoo! Shopping, Amazon

■ Introduction Benefits

Thorough Prevention of Inventory Discrepancies and Overwriting Errors
Since inventory between the mall and GoQSystem (inventory synchronization) is automatically synchronized, it prevents manual correction omissions and overwriting errors due to old inventory counts.

Resolution of Lost Sales Opportunities
Valuable stock that was canceled can be re-sold at the correct quantity across all malls through the central management system, contributing to maximized sales.

Zero Effort for Confirmation and Manual Correction
Every time a cancellation occurs, the hassle of calculating and correcting inventory in the central management system is eliminated, significantly reducing staff operational burden and psychological pressure.

■ What is GoQSystem's 'Inventory Synchronization Function'?

It is a cloud service that allows real-time central management of inventory across multiple e-commerce malls and warehouses.

Based on the concept of 'Reducing mistakes and selling speedily,' it is used by many e-commerce operators.

- Inventory synchronization across all malls in the industry-shortest 1 minute
- Supports linking even when product codes differ
- Compatible with set products and case sales
- Easy inventory manipulation with a visually intuitive interface

Future Outlook

GoQSystem aims to stay close to the operational challenges that e-commerce operators face daily and solve them one by one from the perspective of the site. We will continue to promote the automation and efficiency of backend operations, strongly supporting the reduction of store operation burdens and the improvement of sales.