Eliminate the Word "Complaint" from Call Centers and Successfully Convert All Inquiries into "Gratitude"!

Our company endorses April Dream, which aims to make April 1st a day to express dreams. This press release is the dream of "Good Cross Co., Ltd."

Many complaints from customers tend to arise and escalate from frustration caused by "being kept waiting" or "not receiving accurate answers."

Our contact center "beecall," operated by Good Cross Co., Ltd., will build a "no waiting, no confusion" experience by utilizing AI chatbots and developing AI customer service.

And for complex problems that AI cannot solve or situations requiring emotional support, trained professional operators will take the time to respond carefully. With a perfect hybrid of AI and humans, we promise to create ultimate "joy" where customers will always say "thank you" when they hang up the phone.

Furthermore, even for interactions that end up as mere complaints, like the customer harassment that has become a problem in recent years, AI will gently change the flow of the conversation and transform angry words into opportunities for understanding. We aim for a future where operators can respond without mental exhaustion.

By addressing the mindset and mental burden of call center workers, and by having AI empathize not only with customers but also with those who receive calls and operate AI, we believe that all inquiries, all "complaints," can be transformed into "gratitude."

**24-hour Contact Center beecall** https://www.bcall.jp/