[Globalway] Launch of "Agentforce for Service Implementation Support Service" for Salesforce Service Cloud Users

Globalway, Inc. (Headquarters: Minato-ku, Tokyo; Chairman and CEO: Masato Kagami) is pleased to announce the launch of the "Agentforce for Service Implementation Support Service" for companies using Salesforce Service Cloud. Through our support for human resources services and AI/digital utilization, we assist in corporate transformation and growth. This service supports the implementation and utilization of Agentforce for Service, covering education, use case selection, prototype creation, testing/tuning, and operational monitoring. We aim to achieve improved customer satisfaction and operational productivity in the customer support sector through practical AI utilization. While expectations for generative AI and AI agents in customer support are rising, many practical challenges remain, such as concerns regarding implementation and operation, ensuring response quality, adapting to FAQ and business rule changes, and applying AI to tasks involving identity verification. Leveraging our expertise in Salesforce implementation and AI support, we help Service Cloud users build a framework where they can lead the utilization of Agentforce for Service. The service includes training for on-site staff to independently advance AI utilization, selection of high-ROI AI use cases, early verification through prototyping, evaluation and improvement of response quality using the Testing Center, support for stable operations using the Command Center, and business advancement through integration with SMS identity verification functions.