Recho Secures Funding to Expand Enterprise AI Contact Center Services
KDDI Open Innovation Fund V, managed by Global Brain, has invested in Recho, a startup developing proprietary AI contact center solutions. Recho will use the funds to strengthen its engineering team and R&D capabilities, aiming to accelerate the delivery of high-quality voice AI.
📋 Article Processing Timeline
- 📰 Published: May 29, 2026 at 00:00
- 🔍 Collected: May 31, 2026 at 01:22 (49h 22m after Published)
- 🤖 AI Analyzed: May 31, 2026 at 01:23 (0 min after Collected)
## Investment in Recho
KDDI Open Innovation Fund V (KOIF V), managed by Global Brain Corporation, has announced an investment in Recho, a developer and provider of AI-driven contact center services for enterprises.
Recho is a startup built on core proprietary technology in speech synthesis (TTS), speech recognition (ASR), and dialogue control. The company provides AI-native contact center solutions tailored to the needs of large enterprises, with a growing track record of adoption among major financial institutions and large corporations. By transferring tacit knowledge from contact center operators into AI, Recho enables continuous learning during operation, achieving dialogue accuracy rates exceeding 99%* in some instances.
In the Japanese contact center industry, which faces severe labor shortages, AI solutions that can simultaneously improve efficiency and maintain service quality are essential. Recho is rebuilding the contact center for the AI-first generation, creating an environment where AI handles routine phone interactions, allowing human agents to focus on more complex decision-making, thereby reducing operational burdens while enhancing customer experience.
With this funding, Recho plans to strengthen its engineering organization and expand its end-to-end operational framework, covering everything from R&D to deployment. By feeding industry-specific insights back into its core technology, the company aims to improve interaction accuracy and accelerate implementation speed, ultimately helping more enterprises resolve their business challenges through high-quality, production-ready voice AI.
Global Brain decided to invest, citing the high quality of Recho's products, the flexibility of their customization to Japanese market needs, and the proven trust already established with many large enterprises. Global Brain, alongside KDDI Corporation, will actively support Recho's continued business expansion.
*Results based on a PoC conducted with SBI Shinsei Bank (Period: Oct 15–Nov 19, 2025; Sample size: approx. 3,000 interactions; Evaluation method: Accuracy judgment via interaction logs; Scope: SBI Shinsei Bank 'Bright 60' major FAQ area).
KDDI Open Innovation Fund V (KOIF V), managed by Global Brain Corporation, has announced an investment in Recho, a developer and provider of AI-driven contact center services for enterprises.
Recho is a startup built on core proprietary technology in speech synthesis (TTS), speech recognition (ASR), and dialogue control. The company provides AI-native contact center solutions tailored to the needs of large enterprises, with a growing track record of adoption among major financial institutions and large corporations. By transferring tacit knowledge from contact center operators into AI, Recho enables continuous learning during operation, achieving dialogue accuracy rates exceeding 99%* in some instances.
In the Japanese contact center industry, which faces severe labor shortages, AI solutions that can simultaneously improve efficiency and maintain service quality are essential. Recho is rebuilding the contact center for the AI-first generation, creating an environment where AI handles routine phone interactions, allowing human agents to focus on more complex decision-making, thereby reducing operational burdens while enhancing customer experience.
With this funding, Recho plans to strengthen its engineering organization and expand its end-to-end operational framework, covering everything from R&D to deployment. By feeding industry-specific insights back into its core technology, the company aims to improve interaction accuracy and accelerate implementation speed, ultimately helping more enterprises resolve their business challenges through high-quality, production-ready voice AI.
Global Brain decided to invest, citing the high quality of Recho's products, the flexibility of their customization to Japanese market needs, and the proven trust already established with many large enterprises. Global Brain, alongside KDDI Corporation, will actively support Recho's continued business expansion.
*Results based on a PoC conducted with SBI Shinsei Bank (Period: Oct 15–Nov 19, 2025; Sample size: approx. 3,000 interactions; Evaluation method: Accuracy judgment via interaction logs; Scope: SBI Shinsei Bank 'Bright 60' major FAQ area).
FAQ
株式会社Rechoは何を提供していますか？
エンタープライズ向けのAIコンタクトセンターソリューションおよびVoice Agentを開発・提供しています。
RechoのAI技術の強みは何ですか？
音声合成、音声認識、対話制御を基盤から自社開発しており、現場の暗黙知をAIに継承し、実運用を通じて学習し続ける技術を有しています。
今回の出資はどこが行いましたか？
グローバル・ブレイン株式会社が運営する、KDDI Open Innovation Fund V（KOIF V）が出資しました。
Rechoはどのような実績を持っていますか？
大手金融機関やエンタープライズ企業で導入されており、SBI新生銀行との実証実験では対話正答率99%超を超える事例が報告されています。
調達資金はどのように活用されますか？
エンジニア組織の強化、および研究開発から実装までの一気通貫体制の拡充に活用される計画です。