ANA Business Solutions Instructor Conducted "Assertive Communication Training to Deepen Mutual Trust"

GLOBALTREE, encompassing "Happy Life Care Co., Ltd. / Happy Holdings Co., Ltd. / Aria Care Co., Ltd." (Headquarters: Minato-ku, Tokyo, Representative Director: Masuki Yoshimura), invited ANA Business Solutions as an instructor on Friday, April 24, 2026, to host the "Assertive Communication Training to Deepen Mutual Trust." Approximately 300 participants attended the training both in-person and online. ■ Enhancing "Quality of Work and Life" through Interactive Exchange The theme of this training was "Assertion (self-respecting and other-respecting self-expression)," which involves communicating in a way that respects both oneself and others. The goal was to not only transmit information but also to improve both receiving and sending capabilities, thereby facilitating smooth interactive exchanges and raising the overall quality of work and life. During the training, participants deeply learned about the importance of "receiving power" – the ability to grasp implied meanings – in addition to the ability to ensure one's thoughts are accurately understood. In-person sessions were held in Utsunomiya City, with staff from nearby stores participating. ■ Mastering "I-Messages" and "Positive Stroking" In practical training, participants learned how to use "I-messages" to convey their feelings by using "I" as the subject. This allowed them to acquire techniques for honestly expressing their initial emotions without blaming the other party. Furthermore, "positive stroking," an action that acknowledges the presence and value of others, was put into practice. By expressing praise and gratitude, participants deepened their understanding of creating a psychologically safe team environment where each staff member can grow vibrantly. With input from online participants, all employees learned assertion, and staff members are now practicing greetings incorporating assertion. ■ "Insights" applicable to daily work Many positive comments were received from participating staff: "Learning assertive thinking provided a good opportunity to review how I communicate in daily work." "I want to teach my children to communicate with others while also being mindful of themselves." "Considering that new employees were assigned starting in April, I want to apply the insights gained from this training to future communication." ■ Aiming for High-Quality Treatment and Support All staff members are committed to building stronger trusting relationships with users, guardians, and colleagues, and to providing high-quality services. We will continue to strive for individual growth and organizational strength improvement through regular training. 【Instructor】ANA Business Solutions Co., Ltd. A professional in hospitality with ANA Group's educational expertise. This training aimed to enhance staff collaboration and acquire high-quality communication skills for engaging with users and their families with deeper respect and understanding. 【About GLOBALTREE GROUP】 Under the vision of "Beyond Values.", we are challenging ourselves to create businesses across various fields. We have promoted the creation of mechanisms to solve social issues across disciplines, based on the knowledge cultivated in the welfare domain. GLOBALTREE GROUP will continue to walk as a co-creation partner facing social issues beyond the framework of business. We will continue to collaborate with those who share our aspirations, create new value beyond existing frameworks, and aim for a sustainable future. Official Website：https://global-tree.jp ■ Company Name: Happy Life Care Co., Ltd. Established: March 13, 2014 Representative Director: Masuki Yoshimura Business Description: Child development support / After-school day service / Type A continuous employment support / Nursing home ■ Company Name: Happy Holdings Co., Ltd. Established: July 4, 1990 Representative Director: Masuki Yoshimura Business Description: Child development support / After-school day service / Employment transition support / Employment settlement support / Type B continuous employment support / Group home for persons with disabilities / Designated specific consultation support business / Community transition support / Community settlement support / Designated support for disabled children consultation business / Home care ■ Company Name: Aria Care Co., Ltd. Established: June 1, 2012 Representative Director: Masuki Yoshimura Business Description: Establishment support for welfare facilities / Franchise business / Management of welfare facilities / Establishment of group homes for persons with disabilities / Real estate buying and selling and brokerage / Real estate regeneration business / Real estate consulting / Development and asset management of revenue-generating real estate / Food and beverage industry Happy Life Care Co., Ltd. / Happy Holdings Co., Ltd. Public Relations Department, Contact: Kimura Email address: kouhou@global-tree.jp Keywords: