Gigwork Cross IT to Showcase Latest AI Solution at 'Contact Center MashUpBOX 2026' in Tokyo on July 10: Revealing CRM Strategies That Empower Frontline Operations

Gigwork Cross IT Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and CEO: Masaya Kojima; subsidiary of Gigwork Co., Ltd.) will exhibit at 'Contact Center MashUpBOX 2026,' to be held on Friday, July 10, 2026, at the Sabo Kaikan Annex (Chiyoda-ku, Tokyo).

At our booth, we will conduct live demonstrations of our AI-powered CRM solution 'Decore CC.CRM,' and deliver a seminar titled 'CRM That Saves Frontline Operations'—presenting an end-to-end approach to solving challenges from call volume reduction to supervisor (SV) support.

■ Background: Why Frontline-Oriented AI Is Needed Now

The contact center industry today faces growing operational burdens due to severe labor shortages and increasingly diverse customer touchpoints. Leveraging over 50 years of experience in solving frontline challenges, Gigwork Cross IT proposes implementing AI not merely as a tool, but as a transformative weapon that reshapes business workflows. At this event, we will provide concrete insights into 'AI implementation designs that don’t fail'—practical strategies to empower real-world operations.

■ Live Demonstration of 'Decore CC.CRM' at Our Booth

Visitors to our booth can experience the 'Decore CC.CRM' solution firsthand. We will showcase features that significantly enhance frontline efficiency, including automated voice bot responses, real-time speech recognition, and AI-generated call summaries. Our technical staff will be on-site to provide personalized consultations based on your operational environment.

■ Seminar Overview

Title: From Call Volume Reduction to ACW Shortening and SV Support! CRM That Saves Frontline Operations

—End-to-End Efficiency: From Customer Self-Service to AI-Powered Responses, Summary Assistance, and FAQ Generation for Supervisors—

【Recommended for】

- Those seeking a clear vision of successful AI implementation

- Organizations struggling with chronic staffing shortages and rising inbound call volumes

- Teams urgently aiming to reduce ACW (After-Call Work)

- Managers exploring ways to standardize new hire training and response quality

- Supervisors (SVs) looking to streamline management tasks

【What You’ll Learn】

- How to build the optimal digital CRM foundation for successful AI adoption

- Reducing call volume and increasing customer self-resolution rates using voice bots

- Drastically shortening ACW (post-call processing time) with generative AI summarization

- Accelerating new agent onboarding using real-time speech recognition

【Date, Time & Venue】

Date and Time: Friday, July 10, 2026, 13:40–14:00

Venue: Sabo Kaikan Annex, Tokyo

Speaker: Kohei Harada, Head of ICT Solution Products, Gigwork Cross IT Co., Ltd.

■ Event Overview

Event Name: Contact Center MashUpBOX 2026

Venue: Sabo Kaikan Annex (2-7-5 Hirakawacho, Chiyoda-ku, Tokyo)

Official Website: https://cmb.comdesign.co.jp/

■ Seminar Registration

Registration is available via the link below:

Registration Form: https://e-ve.event-form.jp/event/133319/cmb2026

＜Related Links＞

Event Details: https://gigxit.co.jp/2026/06/10/event-tokyo-26710/

Seminar Details: https://gigxit.co.jp/2026/06/10/seminar-tokyo-26710/

【Gigwork Cross IT Co., Ltd.】

Company Name: Gigwork Cross IT Co., Ltd.

Headquarters: Minato-ku, Tokyo

Business: IT consulting, software development and packaging (planning, development, sales), system integration, and outsourced system engineering and staffing services

Corporate Website: https://gigxit.co.jp/

Our corporate vision is 'Delivering the best and greatest value to customers through ICT.' We focus on consulting, system and cloud development, and the development and sales of AI-powered cloud services. We provide comprehensive support from identifying business challenges to proposing tailored solutions.

【Gigwork Co., Ltd.】

Company Name: Gigwork Co., Ltd.

Headquarters: Minato-ku, Tokyo

Business: Management of subsidiaries (on-demand economy, system solutions, sharing economy, digital marketing)

Corporate Website: https://www.gig.co.jp/

Our corporate vision is 'To become Japan’s No.1 Gig Economy platform and revolutionize the labor market.' As a group, we are building a direct-matching gig economy ecosystem, offering various system development services, on-site and contact center BPO operations, and shared office spaces. We continue to champion flexible workstyles and aim to create a better future for Japan’s labor market.

【Inquiries Regarding This Press Release】

Gigwork Cross IT Co., Ltd. Contact: Umehara, Sato

Email: pr@gigxit.co.jp

Business Hours: Weekdays, 9:00–18:00

*Company names and trademarks mentioned in this release are the property of their respective owners.