Genesys Honors Top APAC Partners Driving the Next Era of AI-Powered Experience Orchestration

Genesys®, the global cloud leader in experience orchestration, recognized partners for their excellence and innovation in the Asia Pacific (APAC) region at the 11th annual Genesys Partner Executive Summit & Drive.

The event, held in Bangkok, Thailand, celebrated APAC partners who are instrumental in helping businesses improve customer loyalty and operational efficiency through AI. The annual gathering of strategic technology partners, global system integrators, value-added resellers, and developers featured discussions on technologies and trends shaping the future of customer and employee experiences powered by agentic AI.

As organizations advance toward more autonomous customer experiences, the ability to connect people, systems, data, and AI across the enterprise is key to success. The Genesys partner ecosystem plays a vital role in helping businesses accelerate transformation leveraging the Genesys CloudTM platform through close collaboration, deep industry expertise, and shared accountability for outcomes. Partners are enabling Genesys customers to orchestrate enterprise-wide workflows, integrate AI into their existing technology ecosystems, and build governance frameworks to responsibly scale innovation.

Gwilym Funnell, Vice President, Partner and Alliance Sales for Asia Pacific at Genesys, said: "Genesys partners are indispensable in translating businesses' appetite for AI into tangible, enterprise-wide impact. This year’s award recipients stand out for their ability to help organizations create more connected customer and employee experiences using AI, while enabling the governance, interoperability, and resilience required for responsible adoption. Through our collaboration with partners, our customers are accelerating AI innovation, generating greater business value with measurable outcomes, and building the foundation for agentic orchestration."

This year’s awards focused on partners who are advancing enterprise AI initiatives and delivering exceptional customer value across industries and markets through the Genesys Cloud platform.

2026 Genesys APAC Partner Award Winners

● APAC Partner of the Year: ITCH Co., Ltd. ● APAC Innovation Partner of the Year: Nexon Asia Pty. Ltd. ● APAC Marketing Partner of the Year: Tata Communications Limited ● APAC Customer Advocacy Partner of the Year: QPC Australia ● Japan Partner of the Year: ITCH Co., Ltd. ● ASEAN Partner of the Year: NTT DATA Inc., Thailand ● Australia & New Zealand Partner of the Year: Nexon Asia Pty. Ltd. ● India Partner of the Year: Tata Communications Limited

Genesys and its partners are helping to create more connected, personalized, and efficient experiences, accelerating time to value and driving long-term business transformation.

Hiroshi Torikoshi, Senior Managing Executive Officer, Head of Industrial Solutions Business Group at ITCH Co., Ltd., said:

"We are extremely honored to receive the 'APAC Partner of the Year' award from Genesys Cloud Services. We believe this award is a testament to our consistent track record of generating and winning numerous deals in the Genesys Cloud business, as well as our strong drive in large-scale projects and our commitment to continuous business expansion. We will continue to strengthen our partnership with Genesys, contributing to customer value creation and further developing the Genesys Cloud business in Japan and the APAC market."

About Genesys Genesys® helps over 8,000 companies in over 100 countries create the best experiences and outcomes for both customers and employees. Genesys CloudTM is the AI-powered experience orchestration platform, at its core agentic AI, that connects people, systems, data, and AI across an enterprise. As a result, businesses can drive customer loyalty, growth, and retention, while improving operational efficiency and teamwork across human and AI workforces. Learn more at www.genesys.com/en-gb.

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