GLC Launches "Tehai Robo" Automatic Engineer Assignment Function with Salesforce Integration

GLC Co., Ltd. (Location: Minato-ku, Tokyo; Representative Director: Yusuke Kaneko; hereinafter referred to as "the Company") is pleased to announce the launch of its "Automatic Engineer Assignment Function with Salesforce Integration" within "Tehai Robo," a cloud system that automates dispatch operations.

"Tehai Robo" is a cloud system provided by GLC designed to automate "phone call and FAX" operations related to vendor arrangements. Initially developed with the aim of automating call operations in contact centers where operators constantly make calls for vendor arrangements, it is now utilized in various business areas involving arrangements beyond contact centers.

["Tehai Robo" Introduction Site]　https://tehairobo.geeklabs.co.jp/

■Overview of the Automatic Engineer Assignment Function – "Tehai Robo" × "Salesforce"

The "Automatic Engineer Assignment Function" is designed for ICT maintenance providers and field service providers who have already implemented "Salesforce (Service Cloud)." This function supports the transition away from manual, person-dependent assignments through API integration between "Salesforce (Service Cloud)" and our "Tehai Robo."

We believe this will be beneficial for companies that have digitized their reception management but still face challenges in automating subsequent engineer assignments.

■Implementation Support

For the implementation of "Tehai Robo," we provide end-to-end support, from current business process diagnosis to system implementation, development of peripheral system integration, and operational launch.

■Contact for this matter

Please inquire using the form below.

https://tehairobo.geeklabs.co.jp/contact

■GLC Co., Ltd. Company Profile
Company Name: GLC Co., Ltd.
Representative Director: Yusuke Kaneko
Location: 5-29-20 Shiba, Minato-ku, Tokyo
Corporate Website URL: https://geeklabs.co.jp

Press Release List: https://prtimes.jp/main/html/searchrlp/company_id/30247