[Lost & Found Cloud find] 'Cross-Search Service' Increases Recovery Rate by 4.8 Points
find Inc. has released an analysis of its 'Cross-Search Service' within the 'find chat' platform. Since its launch in December 2025, 20 operators have joined, with over 2,000 items recovered. The recovery rate improved by 4.8 percentage points compared to non-use, significantly enhancing convenience for both owners and operators.
📋 Article Processing Timeline
- 📰 Published: May 29, 2026 at 10:00
- 🔍 Collected: June 1, 2026 at 02:32 (64h 32m after Published)
- 🤖 AI Analyzed: June 1, 2026 at 21:35 (19h 2m after Collected)
find Inc. (Headquarters: Minato-ku, Tokyo; CEO: Akira Takashima), provider of the 'Lost & Found Cloud find,' has released an analysis of the usage of the 'Cross-Search Service' (hereinafter 'Cross-Search') for its lost property inquiry chat, 'find chat,' which launched on December 12, 2025. The total number of items recovered through 'Cross-Search' has exceeded 2,000. We are pleased to announce that the use of 'Cross-Search' is simultaneously improving recovery rates for owners and reducing the burden of inquiries for both parties.
◆ What is the 'Cross-Search' feature in find chat, now with 20 participating operators?
Previously, when the location of a lost item was unknown, owners had to contact each operator individually, creating a significant burden for both the owner and the operator. To address this, we launched 'Cross-Search' on December 12, 2025, allowing users to query information across multiple transport operators and facilities in a single inquiry.
Owners simply select multiple potential facilities via the 'find chat' service, and operators search and respond across the selected targets. This reduces the effort for both owners and operators.
Since the launch, the number of participating operators has grown to 20. In April 2026, the number of inquiries using Cross-Search surged to approximately 84,000, accelerating its adoption as essential infrastructure.
◆ Survey Highlights
1. [Improved Recovery Rate] 4.8-point increase in 'found' probability with Cross-Search.
The recovery rate for inquiries using 'Cross-Search' was 19.3%, which is 4.8 points higher than the 14.5% rate when not using the service. This confirms that Cross-Search, which allows for comprehensive searching over a wide area, increases the probability of owners finding their belongings.
2. [Stress-Free Experience] Duplicate inquiry rate decreased by 3.9 points, resolving search anxiety.
With the convenience of searching a wide area in one go, the rate of 'duplicate inquiries'—where owners send the same request to multiple facilities—decreased from 11.8% in December 2025 to 7.9% in April 2026.
This reduces the psychological burden on owners and the search effort, while also addressing the facility-side issue of being unable to search outside their jurisdiction.
3. [User Trend Shift] Accelerated use of 'Cross-Search' across 3 or more lines/facilities.
With the expansion of participating operators, changes in user search behavior were observed. The percentage of users searching across three or more lines or facilities increased significantly from 2.0% in January 2026 to 7.5% in April.
This indicates that as the 'Cross-Search' network expands, users are actively utilizing the essential function of 'searching a wider area at once.'
We will continue to strive to expand the number of facilities adopting 'Lost & Found Cloud find' and participating in 'Cross-Search' to realize a world where 'lost items are always found,' while improving convenience for both owners and facilities.
◆ What is the 'Cross-Search' feature in find chat, now with 20 participating operators?
Previously, when the location of a lost item was unknown, owners had to contact each operator individually, creating a significant burden for both the owner and the operator. To address this, we launched 'Cross-Search' on December 12, 2025, allowing users to query information across multiple transport operators and facilities in a single inquiry.
Owners simply select multiple potential facilities via the 'find chat' service, and operators search and respond across the selected targets. This reduces the effort for both owners and operators.
Since the launch, the number of participating operators has grown to 20. In April 2026, the number of inquiries using Cross-Search surged to approximately 84,000, accelerating its adoption as essential infrastructure.
◆ Survey Highlights
1. [Improved Recovery Rate] 4.8-point increase in 'found' probability with Cross-Search.
The recovery rate for inquiries using 'Cross-Search' was 19.3%, which is 4.8 points higher than the 14.5% rate when not using the service. This confirms that Cross-Search, which allows for comprehensive searching over a wide area, increases the probability of owners finding their belongings.
2. [Stress-Free Experience] Duplicate inquiry rate decreased by 3.9 points, resolving search anxiety.
With the convenience of searching a wide area in one go, the rate of 'duplicate inquiries'—where owners send the same request to multiple facilities—decreased from 11.8% in December 2025 to 7.9% in April 2026.
This reduces the psychological burden on owners and the search effort, while also addressing the facility-side issue of being unable to search outside their jurisdiction.
3. [User Trend Shift] Accelerated use of 'Cross-Search' across 3 or more lines/facilities.
With the expansion of participating operators, changes in user search behavior were observed. The percentage of users searching across three or more lines or facilities increased significantly from 2.0% in January 2026 to 7.5% in April.
This indicates that as the 'Cross-Search' network expands, users are actively utilizing the essential function of 'searching a wider area at once.'
We will continue to strive to expand the number of facilities adopting 'Lost & Found Cloud find' and participating in 'Cross-Search' to realize a world where 'lost items are always found,' while improving convenience for both owners and facilities.
FAQ
Is a similar service feasible for public transport in Taiwan?
Yes, building a platform that integrates multiple transport operators like Taipei MRT and Taiwan Railways could significantly improve user convenience.