AI-Powered Lost Item Search Now Available! Daimaru Umeda Store Introduces New "Lost Item Cloud find" Service
Key facts
- AI-Powered Lost Item Search Now Available! Daimaru Umeda Store Introduces New "Lost Item Cloud find" Service
- Daimaru Umeda Store introduces find Inc.'s AI-powered lost item search service to enhance customer convenience and operational efficiency.
- Date: March 29, 2026
Direct answer
Daimaru Umeda Store introduces find Inc.'s AI-powered lost item search service to enhance customer convenience and operational efficiency.
- Citation
- AI-Powered Lost Item Search Now Available! Daimaru Umeda Store Introduces New "Lost Item Cloud find" Service (March 29, 2026)
- Source
- PR Times
- Date
- March 29, 2026
Daimaru Umeda Store introduces find Inc.'s AI-powered lost item search service to enhance customer convenience and operational efficiency.
📋 Article Processing Timeline
- 📰 Published: March 29, 2026 at 22:02
- 🤖 AI Analyzed: May 26, 2026 at 21:27 (1391h 24m after Published)
Daimaru Matsuzakaya Department Store Co., Ltd. (Head Office: Koto-ku, Tokyo; Representative Director and President: Koji Munemori) will introduce "Lost Item Cloud find," provided by find Inc. (Head Office: Minato-ku, Tokyo; Representative Director and CEO: Akira Takashima), at Daimaru Umeda Store. Starting April 1, 2026 (Wednesday), inquiries regarding lost items can be accepted via chat. Additionally, a business application for lost item handling staff will be introduced to improve operational efficiency and service quality.
◆Comment from Daimaru Umeda Store
As a terminal-type store directly connected to JR Osaka Station, Daimaru Umeda Store handles over 1,000 lost items per month.
In response to the recent increase in the number of inquiries, we have introduced "Lost Item Cloud find" with the aim of improving customer convenience and achieving faster and smoother responses.
This service allows customers to easily search for and inquire about lost items from their smartphones, reducing the hassle of contacting multiple facilities individually as was previously required. Furthermore, cross-facility searches will enable quicker discovery and return of lost items.
Moving forward, we will continue to aim to provide services that are easy for customers to understand and use with peace of mind.
◆Multilingual "find chat"
This service supports Japanese, English, Chinese (Simplified), and Korean, making it available to both domestic and international customers.
No app installation is required; after authentication via email address, chat can be started immediately in the browser. This highly convenient system can also accommodate inbound customers.
1. Service Start Date
April 1, 2026 (Wednesday)
2. Operating Hours
Reception Hours: 24 hours
Response Hours: 9:00 AM - 10:00 PM *New inquiries received after 9:00 PM will be answered sequentially from 9:00 AM the following morning.
3. Eligible Lost Items
Lost items entrusted to Daimaru Umeda Store.
4. How to Use
Please check the Daimaru Umeda Store official website "Service Guide" page.
URL: https://www.daimaru.co.jp/umedamise/service/gosoudan.html#anc4
◆Daimaru Umeda Store's Workflow After Implementation
This will enable smart lost item handling operations. ...
◆Comment from Daimaru Umeda Store
As a terminal-type store directly connected to JR Osaka Station, Daimaru Umeda Store handles over 1,000 lost items per month.
In response to the recent increase in the number of inquiries, we have introduced "Lost Item Cloud find" with the aim of improving customer convenience and achieving faster and smoother responses.
This service allows customers to easily search for and inquire about lost items from their smartphones, reducing the hassle of contacting multiple facilities individually as was previously required. Furthermore, cross-facility searches will enable quicker discovery and return of lost items.
Moving forward, we will continue to aim to provide services that are easy for customers to understand and use with peace of mind.
◆Multilingual "find chat"
This service supports Japanese, English, Chinese (Simplified), and Korean, making it available to both domestic and international customers.
No app installation is required; after authentication via email address, chat can be started immediately in the browser. This highly convenient system can also accommodate inbound customers.
1. Service Start Date
April 1, 2026 (Wednesday)
2. Operating Hours
Reception Hours: 24 hours
Response Hours: 9:00 AM - 10:00 PM *New inquiries received after 9:00 PM will be answered sequentially from 9:00 AM the following morning.
3. Eligible Lost Items
Lost items entrusted to Daimaru Umeda Store.
4. How to Use
Please check the Daimaru Umeda Store official website "Service Guide" page.
URL: https://www.daimaru.co.jp/umedamise/service/gosoudan.html#anc4
◆Daimaru Umeda Store's Workflow After Implementation
This will enable smart lost item handling operations. ...
FAQ
What is the new service being introduced at Daimaru Umeda Store for lost items?
Daimaru Umeda Store is introducing a new AI-powered service called "Lost Item Cloud find" to handle inquiries about lost items.
When will the "Lost Item Cloud find" service officially begin at Daimaru Umeda Store?
The "Lost Item Cloud find" service will officially commence operations on April 1, 2026, which falls on a Wednesday.
How can customers inquire about lost items using the new "Lost Item Cloud find" service?
Customers can inquire about lost items via chat directly from their smartphones, without needing to install any specific application.
What languages does the multilingual "find chat" feature support for lost item inquiries?
The multilingual "find chat" feature supports Japanese, English, Chinese (Simplified), and Korean, catering to both domestic and international customers.
What are the operating hours for responding to inquiries received through the "Lost Item Cloud find" service?
The response hours for the "Lost Item Cloud find" service are from 9:00 AM to 10:00 PM daily. Inquiries received after 9:00 PM will be addressed starting from 9:00 AM the following morning.