How can customers make inquiries about lost items using the 'Lost Property Cloud find' service?

Customers can make inquiries regarding lost items via chat, which supports image registration and image matching for more efficient searches.

What was a significant challenge Keisei Bus Chiba West faced with their previous lost property inquiry system?

Keisei Bus Chiba West faced challenges in handling inbound international inquiries due to the high volume of lost items and the nature of their routes connecting major theme parks and airports.

Keisei Bus Chiba West Implements 'Lost Property Cloud find'

Q: What new service is Keisei Bus Chiba West implementing for lost property inquiries?

Keisei Bus Chiba West is implementing the 'Lost Property Cloud find' service provided by find Inc. to handle lost property inquiries.

Q: What types of buses operated by Keisei Bus Chiba West are covered by this new lost property service?

The service covers route buses, late-night buses, highway buses, community buses, and select chartered/shuttle buses operated by Keisei Bus Chiba West.

Q: What languages does the multilingual 'find chat' feature support for lost property inquiries?

The 'find chat' feature supports Japanese, English, Simplified Chinese, and Korean, allowing for 24-hour inquiries without app installation.

Published Mar 29, 2026 9:17 PM ・ Updated Jun 14, 2026 10:24 PM ・ 5 min read ・ Source: PR Times

Keisei Bus Chiba West Co., Ltd. (Headquarters: Urayasu, Chiba; President: Takehiro Fujimoto; hereinafter 'Keisei Bus Chiba West') is introducing the 'Lost Property Cloud find' service provided by find Inc. (Headquarters: Minato-ku, Tokyo; CEO: Akira Takashima; hereinafter 'find'). Starting Wednesday, April 1, inquiries regarding items lost on route buses, late-night buses, highway buses, community buses, and select chartered/shuttle buses operated by Keisei Bus Chiba West can be made via chat. ◆ Comment from Keisei Bus Chiba West Keisei Bus Chiba West operates route buses covering western Chiba Prefecture (Funabashi, Ichikawa, Matsudo, Urayasu, Kamagaya, Nagareyama), highway buses connecting airports to cities, theme parks, and hotels, as well as chartered and shuttle buses. We handle approximately 1,500 lost items per month. Previously, lost property inquiries were handled by a small number of staff via telephone at each office. Due to the high volume of inquiries and the nature of our routes connecting major theme parks and airports, we faced challenges in handling inbound international inquiries. With 'Lost Property Cloud find,' we can now register images of lost items and perform image matching during inquiries. This is expected to improve the efficiency of our lost property operations. Furthermore, the service supports chat in English, Simplified Chinese, and Korean, allowing for 24-hour inquiries. We decided to implement this system with the expectation that it will provide better service to our customers. ◆ Multilingual 'find chat' This feature aims to provide excellent hospitality to everyone living in or visiting Japan. No app installation is required; users can start a chat immediately in their browser after a simple authentication via email address. It supports major languages including Japanese, English, Simplified Chinese, and Korean, enabling support that transcends language barriers. ・Service Start Date: Wednesday, April 1, 2026

・Operating Hours: Reception: 24 hours. Response time: 9:00 to 22:00 (New inquiries received after 21:00 will be answered sequentially from 9:00 the following morning).

・Applicable Lost Items: Items found on route buses, late-night buses, highway buses, and community buses operated by Keisei Bus Chiba West.

・How to Use: Please access the 'Lost Property Cloud find' information page. URL: [Link]

FACT BOX

Source: PR Times
Category: News

Keisei Bus Chiba West Implements 'Lost Property Cloud find'

⚡ Key Points

FACT BOX

Editorial & Verification Standards

FAQ

Cite this article — HOW TO CITE

AI CRAWLER ACTIVITY