Strengthening Anti-Fraud Measures: Media4u Obtains ETOC 'Elite Telecom Operator' Certification

Media4u, a wholly owned subsidiary of Fabrica Holdings (Minato-ku, Tokyo; President: Toru Iwadate), announced that it obtained the 'ETOC Certification' (Elite Telecom Operator Certification) from the Elite Telecom Operator Certification body (ETOC) as of June 1, 2026.

■ Background and Purpose
In recent years, fraud, phishing, and impersonation crimes using telephone calls and SMS have become social issues. For telecom operators providing communication services using phone numbers—vital infrastructure connecting businesses and customers—ensuring safety and reliability is a top priority.

Media4u supports the telecommunications operations of many companies through its AI-powered automated response service, 'Aurora IVR,' and voice AI agent service, 'Aurora AI Call.' As an infrastructure provider handling phone numbers, the company has worked to build rigorous security measures and screening systems to prevent criminal misuse. The certification recognizes that the company's service quality and security management meet the strict standards set by ETOC.

■ About ETOC
The Elite Telecom Operator Certification body (ETOC) is a non-profit organization established in October 2024 by five industry associations (TELESA, TCA, JAIPA, JCTA, and JUSA). Its purpose is to cooperate across the telecommunications industry to prevent the criminal misuse of phone lines and telecommunications services.

■ Future Outlook
Following this certification, Media4u will further enhance its information security systems and continue to strive to provide secure and reliable communication services for its customers.

■ Targeted Services
- 'Aurora IVR': A cloud-based IVR equipped with AI.
- 'Aurora AI Call': A cloud service where AI agents automate incoming/outgoing calls and multilingual support.