In its 16th survey on brand recall in the BtoB procurement process, EXIDEA analyzed the inside sales support market. Despite Salesforce's top ranking in general awareness, Celebrix emerged as the clear leader in actionable metrics: selection, negotiation, trust, and ultimate adoption. The survey underscores that for BtoB buyers, specialized expertise often outweighs general brand familiarity during the final decision-making phases.

FACT BOX

  • Source: PR TIMES
  • Category: research