ElevenLabs and Boston Consulting Group (BCG) Form Strategic Partnership

ElevenLabs (Headquarters: New York, USA; CEO: Mati Staniszewski), a global leader in AI voice research and innovative technology, and Boston Consulting Group (hereinafter referred to as BCG), a global leader in strategic consulting, are pleased to announce the formation of a strategic partnership centered on the introduction of conversational agents for businesses.

Through this alliance, ElevenLabs' advanced voice AI technology will be integrated with the strategic and technical expertise of BCG and its tech division, 'BCG X'. This will enable the large-scale deployment of next-generation 'voice AI agents' that can think and act autonomously, going beyond traditional chatbots to dramatically evolve and accelerate corporate customer touchpoints.

Background: From Simple Chatbots to "Autonomous Agents"

Currently, many companies are automating customer support, but in reality, most remain 'chatbots' that can only answer within predefined limits.

However, what is now required goes beyond that. There is a rapid shift towards 'agent-based workflows' that understand complex situations, think for themselves, and fully resolve issues through natural dialogue.

"From mere responses to 'resolution'" customer support is now at a major turning point in its evolution.

At this juncture, ElevenLabs and BCG will provide enterprise-grade reliable and multilingual voice interfaces to clients worldwide.

Key Initiatives of This Partnership

Technical Integration into BCG X Solutions

ElevenLabs' voice AI technology will be incorporated into "Deep Customer Engagement AI," a customer engagement optimization support service offered by BCG X. This will enable highly personalized AI-driven customer interactions and fundamentally transform Customer Relationship Management (CRM).

Development and Implementation of Voice Agents for Enterprises

Multilingual and multi-channel voice agents will be realized, solving complex customer issues and improving satisfaction while reducing waiting times. This includes not only speech synthesis but also transcription, voice cloning, and agent creation tools.

End-to-End Support from PoC to Large-Scale Implementation

Promoting responsible AI implementation based on strict testing, monitoring, and governance frameworks. This goes beyond mere Proof of Concept (PoC) to support full-scale adoption into companies' core operations.

Roles of Both Companies

1. Role of BCG / BCG X (Strategy, Implementation, and Partnership)

BCG will primarily be responsible for the 'strategy' and 'practical implementation' of integrating AI into companies' core operations.

• Driving Large-Scale Implementation:
  Provides the capability to build and deploy AI solutions at an enterprise scale using BCG X's technological prowess.

• Ensuring Governance and Reliability:
  Establishes strict testing, monitoring, and governance frameworks to create an environment where companies can confidently adopt AI as 'responsible AI'.

• Integration into Existing Solutions:
  Integrates technology into BCG X's customer engagement support tool, "Deep Customer Engagement AI," to assist in the transformation of CRM (Customer Relationship Management).

2. Role of ElevenLabs (Technology Platform, Tool Provision)

ElevenLabs will provide the 'advanced AI technology' that forms the core of the implementation.

• Provision of Voice AI Technology:
  Offers foundational technologies such as overwhelmingly natural speech synthesis, transcription, and voice cloning.

• Agent Creation Platform:
  Provides a suite of tools (Agents Platform) that allows companies to quickly build, test, and monitor reliable voice agents, lowering development barriers.

Comments from Representatives of Both Companies

Comment from Sylvain Duranton, Global Leader, BCG X:

"Customer experience (CX) is one of the most powerful areas to demonstrate the value of agent-based AI. Through our partnership with ElevenLabs, we will help clients design natural, human-centered agent experiences and create new value. At the same time, we will expand BCG X's capabilities necessary to build these solutions at an enterprise scale."

Comment from Mati Staniszewski, Co-founder and CEO, ElevenLabs:

"Voice agents are becoming a new interface for enterprise customer experience. By combining BCG's deep industry knowledge and end-to-end technological and transformation capabilities with ElevenLabs' advanced foundational models, we can deploy highly reliable voice agents at scale. This alliance is a major step towards realizing natural dialogue between people and technology for more businesses."

About ElevenLabs

Founded in 2022, ElevenLabs is a global leader in AI voice research and technology. Used by over 75% of Fortune 500 companies, it operates a voice generation platform supporting more than 70 languages. In April 2025, it established its Japanese subsidiary, "ElevenLabs Japan G.K.," promoting the adoption of voice AI in the Japanese market.

ElevenLabs Japan website:
https://elevenlabs.io/ja

LinkedIn:
https://www.linkedin.com/company/elevenlabs-japan/

About Boston Consulting Group (BCG)

BCG is a global strategic consulting firm that works with business and societal leaders to solve strategic challenges and seize opportunities. Since its founding in 1963, as a pioneer in strategy formulation, it has supported organizations in achieving growth, building sustainable competitive advantage, and creating a positive impact on society.
URL: https://www.bcg.com/ja-jp/

BCG X is BCG's tech implementation and design division. With over 3,000 engineers, data scientists, and designers, BCG X integrates BCG's industry knowledge with cutting-edge technology to drive innovation at scale for organizations.