Elecom Ranks No. 1 in Support Satisfaction in User Survey for Wi-Fi Routers
Elecom Co., Ltd. announced that it achieved the top ranking in support satisfaction in the '2025 Wi-Fi Router Share/Satisfaction Survey' conducted by MMD Research. The award recognizes Elecom's commitment to its policies of ease of use, safety, and smooth performance.
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- 📰 Published: April 28, 2026 at 21:00
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ELECOM Co., Ltd. (Headquarters: Chuo-ku, Osaka; President and CEO: Koichi Iwami) is pleased to announce that it has ranked No.1 (*) in satisfaction with its support system in the '2025 Wi-Fi Router Share/Satisfaction Survey' conducted in December 2025 by MMD Research, operated by MMDLabo Co., Ltd. (Chuo-ku, Tokyo; Representative Director: Koji Yoshimoto).
*According to MMD Research (from the '2025 Wi-Fi Router Share/Satisfaction Survey'; comparison of support system satisfaction scores among the top 5 Wi-Fi router usage items / valid responses: 14,351 / survey period: Dec 12 to Dec 14, 2025).
Background of Ranking No. 1 in Support Satisfaction
Elecom has adopted 'HAPPY Wi-Fi LIFE' as its slogan to ensure that everyone can use Wi-Fi comfortably. Furthermore, we are committed to product development based on the following three policies: 'Anyone can use it immediately,' 'Always prioritize safety and security,' and 'Always operate smoothly.'
We will continue to strive to stay close to our customers' lives and provide a comfortable Wi-Fi environment.
Survey Overview
'2025 Wi-Fi Router Share/Satisfaction Survey'
Survey Period: December 12 to December 14, 2025
Valid Responses: 50,000 (weighted to match population demographics)
Survey Method: Internet survey
Survey Targets: Men and women aged 20 to 69
Number of Questions: 13
For more details, please visit our website at the URL below:
https://www.elecom.co.jp/news/release/20260428-02/
Company Information
Elecom was founded in 1986 and expanded its business scale with the arrival of the personal computer boom. We mainly develop, manufacture, and sell IT peripheral products. In recent years, we have expanded not only into digital fields such as PCs and smartphones but also into various areas including healthcare, gaming, kitchen appliances, beauty products, outdoor gear, pet appliances, and solution proposals. We continue to grow by delivering unprecedented comfort and convenience.
Our purpose, 'Better being,' is the reason for the existence of the Elecom Group. We pursue better technology and quality to make people around the world happy and improve society. We aim for a better global environment and local communities and contribute to a sustainable society and environment. We will continue to pursue the values we have cherished since our founding and achieve sustainable growth as the Elecom Group.
Company Profile
Company Name: Elecom Co., Ltd.
Headquarters Location: 9F Meiji Yasuda Life Insurance Osaka Midosuji Bldg., 4-1-1 Fushimimachi, Chuo-ku, Osaka-shi
Established: May 1986
Representative: President and CEO Koichi Iwami
*According to MMD Research (from the '2025 Wi-Fi Router Share/Satisfaction Survey'; comparison of support system satisfaction scores among the top 5 Wi-Fi router usage items / valid responses: 14,351 / survey period: Dec 12 to Dec 14, 2025).
Background of Ranking No. 1 in Support Satisfaction
Elecom has adopted 'HAPPY Wi-Fi LIFE' as its slogan to ensure that everyone can use Wi-Fi comfortably. Furthermore, we are committed to product development based on the following three policies: 'Anyone can use it immediately,' 'Always prioritize safety and security,' and 'Always operate smoothly.'
We will continue to strive to stay close to our customers' lives and provide a comfortable Wi-Fi environment.
Survey Overview
'2025 Wi-Fi Router Share/Satisfaction Survey'
Survey Period: December 12 to December 14, 2025
Valid Responses: 50,000 (weighted to match population demographics)
Survey Method: Internet survey
Survey Targets: Men and women aged 20 to 69
Number of Questions: 13
For more details, please visit our website at the URL below:
https://www.elecom.co.jp/news/release/20260428-02/
Company Information
Elecom was founded in 1986 and expanded its business scale with the arrival of the personal computer boom. We mainly develop, manufacture, and sell IT peripheral products. In recent years, we have expanded not only into digital fields such as PCs and smartphones but also into various areas including healthcare, gaming, kitchen appliances, beauty products, outdoor gear, pet appliances, and solution proposals. We continue to grow by delivering unprecedented comfort and convenience.
Our purpose, 'Better being,' is the reason for the existence of the Elecom Group. We pursue better technology and quality to make people around the world happy and improve society. We aim for a better global environment and local communities and contribute to a sustainable society and environment. We will continue to pursue the values we have cherished since our founding and achieve sustainable growth as the Elecom Group.
Company Profile
Company Name: Elecom Co., Ltd.
Headquarters Location: 9F Meiji Yasuda Life Insurance Osaka Midosuji Bldg., 4-1-1 Fushimimachi, Chuo-ku, Osaka-shi
Established: May 1986
Representative: President and CEO Koichi Iwami