Delight Inc. Consolidates Internal Information Management on kintone to Build AI Utilization Foundation

Delight Inc. (Headquarters: Shinjuku-ku, Tokyo; CEO: Ryo Takahashi) has been advancing the development of its internal information infrastructure for AI utilization since May 5, 2026. In this initiative, the management system for schedules, meeting minutes, internal bulletin boards, and HR/general affairs information has been consolidated onto kintone. Concurrently, a general affairs AI has been introduced and an AI summarization feature has been added to meeting minutes to reduce the burden of checking and sharing internal information. Background: Tool fragmentation was a barrier to AI utilization. Delight has long been promoting operational efficiency using Cybozu products like kintone and generative AI. However, internal information was scattered across multiple tools, making it time-consuming to locate necessary information and share meeting content. Furthermore, the information infrastructure for AI utilization was not in place. This environmental整備 was carried out to both organize data for AI utilization and improve time efficiency within the company, aiming to realize better services. Details of the initiative: Unifying information to create an AI-ready data foundation. Consolidating internal information on kintone: Schedules, meeting minutes, internal bulletin boards, and HR/general affairs information have been organized on kintone for easy reference. By consolidating reference points, the burden of checking internal information is reduced, creating an environment where AI can easily utilize necessary information. Development and introduction of a General Affairs AI: A system has been introduced where AI can answer internal inquiries such as "How do I apply for...?" or "I want to find a necessary file." This aims to reduce routine confirmation tasks, allowing general affairs staff to focus on more important duties. Addition of AI summarization to meeting minutes: An AI summarization feature has been added to each team's meeting minutes. This allows members who did not attend meetings to quickly grasp the key points, improving the speed of internal information sharing. Future outlook: Toward improving customer support quality. In the future, we plan to utilize the accumulated internal data for customer support. By promoting business operations based on past support histories and proposal content, we will create an environment where staff can concentrate more on dialogue with customers. Because we offer services related to the delicate occasion of funerals, we aim to balance efficiency through AI with courteous human-centered service. About Delight Inc. Company Profile Company Name: Delight Inc. Established: October 1, 2007 Headquarters: 2F Sun Caterina, 1-36-12 Shinjuku, Shinjuku-ku, Tokyo Representative: CEO Ryo Takahashi (X Account: https://x.com/takaryo_delight) Capital: 50,000,000 yen (as of January 31, 2023) URL: https://delight.co.jp Services "Soogi no 口コミ" (Funeral Reviews): https://soogi.jp "Sougi no Web Tanto" (Funeral Web Manager): https://sougi-webtan.com "Oohaka no 口コミ" (Grave Reviews): https://oohaka.jp "Oohaka no Web Tanto" (Grave Web Manager): https://www.sougi-webtan.com/lp-oohaka/ "AI Search Lab": https://delight.co.jp/ai-search-lab/