JR West IT Solutions Achieves Advanced Infrastructure Operations for Key Services like 'JR Odekake Net' by Adopting Datadog

TOKYO – June 3, 2026 – Datadog, Inc. (NASDAQ: DDOG), a leading provider of AI-powered observability and security platforms, today announced that JR West IT Solutions (J-WITS) has adopted Datadog to achieve advanced infrastructure operations for key services, including the comprehensive railway and tourism information portal 'JR Odekake Net' operated by JR West. By leveraging Datadog, J-WITS supports the stable operation of public infrastructure services while contributing to improved service levels, operational efficiency, and cost optimization.

As the IT specialist group of the JR West Group, J-WITS is involved in a wide range of activities, from designing and developing systems that support safe and stable railway transport and the businesses of JR West Group companies, to building the information infrastructure that supports them. The company has been promoting infrastructure development and system modernization, adopting Datadog as the foundation to support the group's digitalization.

Masahiro Sekito, Manager of the e-Business System I Group, IT Business Solutions Department, Customer Solutions Headquarters, stated: "The end of maintenance service for the self-hosted monitoring software we had used for over 10 years created challenges, leading us to introduce Datadog. These challenges included the personalization of monitoring script creation, the occurrence of false positives, and difficulty in sharing monitoring results among team members."

To solve these issues, J-WITS began synthetic monitoring with Datadog in February 2024. This made it easy to create and share monitoring flows, eliminating the personalization of monitoring settings and expanding the number of capable personnel from 2-3 to 15. It also contributed to the stabilization and advancement of system operations by making it easier to investigate false positives and enabling faster incident response.

"Since the GUI-based interface is easy for team members who are not accustomed to writing scripts, the evaluation during the trial was very positive. Additionally, Datadog's pricing model, based on the number of processed tasks rather than the number of users, provided a cost advantage, especially considering the large number of users," said Mr. Sekito.

Around the same time, a plan was underway to gradually migrate some systems of the 'JR Odekake Net' portal from on-premises to AWS, with a policy to modernize primarily with serverless architecture to increase system agility. Consequently, it was decided to monitor the AWS environment with Datadog as well, and cloud monitoring began in September 2025 alongside the launch of the new system on AWS.

"With APM (Application Performance Monitoring), we can now visualize operational data such as logs and metrics across the board and quickly grasp the overall service status. This supports stable service operation, suppressing delays and failures even during traffic spikes and providing users with uninterrupted access to various service information. It has also enabled us to accurately report service downtime and the impact of incidents to management, allowing for precise and rapid service improvements and strengthening the overall operational framework, including inter-departmental collaboration. Furthermore, when Amazon S3 usage fees surged due to a large number of LIST requests, we used APM to analyze the request content, identify the cause, and modify the API retrieval method, successfully reducing S3 usage fees by approximately 20%. It also contributed to optimizing the performance of AWS Lambda during the development phase," said Yoshiyuki Hasegawa, Senior Infrastructure Engineer of the e-Business System I Group, IT Business Solutions Department, Customer Solutions Headquarters, discussing the benefits of the implementation.

Going forward, J-WITS plans to accelerate incident response and reduce operational workload by utilizing Datadog's AI agent 'Bits AI SRE', and to work on monitoring automation using On Call and Workflow Automation to achieve more advanced system management and troubleshooting. Furthermore, by regularly holding information exchange meetings, J-WITS aims to strengthen collaboration with JR West, which has also adopted Datadog, to further enhance the level of utilization, more robustly support public infrastructure services, and further improve service levels.

Kenichi Moriya, Director of Solutions Engineering, Japan at Datadog, commented: "We are very pleased that JR West IT Solutions has adopted Datadog to help maintain the quality of railway services, which require high real-time performance for operational information, are significantly impacted by even minor delays, and demand stable operation during traffic spikes. We are honored that Datadog has contributed to simplifying complex operations, enabling rapid incident response, and reducing costs as the company undergoes a major system overhaul and changes in its internal infrastructure operations. We will continue to support the stable maintenance of socially important public services through AI-powered automation and expansion of the scope of use."

About Datadog
Datadog is a leading observability and security platform in the AI era. It provides unified visibility across the entire technology stack, helping manage systems that are becoming increasingly large-scale and complex. By leveraging AI to unify applications, infrastructure, data, models, and security, Datadog enables early detection and resolution of issues before they impact customers. Trusted by Fortune 500 companies and leaders in the rapidly growing AI field, as well as customers worldwide, Datadog enables rapid business decision-making and execution.