Itochu Techno-Solutions Corporation (President & CEO: Tatsushi Shingu, Headquarters: Minato-ku, Tokyo, hereinafter: CTC) has concluded a partnership agreement with Nexthink S.A. (CEO: Pedro Bados, Headquarters: Lausanne, Switzerland, hereinafter: Nexthink), a leading company in the Digital Employee Experience (hereinafter: DEX) field, and will begin offering the DEX management platform "Nexthink" domestically.

Nexthink is a SaaS-based platform that visualizes the usability and stress of the IT environment used by employees, supporting early detection and improvement of issues. It quantitatively grasps employee experience and contributes to improving operational efficiency and realizing a comfortable working environment. Targeting large enterprises regardless of industry or business type, primarily IT departments with support desks, the company aims for 2.6 billion yen in sales over three years, including related businesses.

With the spread of telework and hybrid work, the business devices, applications, and cloud services used by employees have become diverse and complex. Reducing IT stress is crucial for improving employee productivity and also leads to reducing the burden on IT departments responding to employee inquiries. On the other hand, traditional system management can grasp system operational status, but faces challenges in visualizing the IT usability issues and stress felt by employees.

Nexthink is a platform that analyzes the status of PCs, applications, and networks in real-time to visualize the IT usability issues and stress felt by employees. It supports a wide range of environments, including Windows, Mac, Virtual Desktop Infrastructure (VDI), and mobile.

It automatically collects and analyzes issues such as reduced response times during operations and error statuses occurring on devices, presenting the number of affected employees, impact on operations, and presumed causes on a dashboard. Furthermore, it analyzes problem symptoms and causes with AI, supporting employees in autonomously resolving issues through automatic repairs like application setting corrections and reboots. This enables IT departments to address issues before receiving individual inquiries, achieving both rapid problem resolution and reduced IT operational burden.

CTC consistently provides services from concept formulation to PoV (Proof of Value), design, implementation, operation, and maintenance, accompanying customers with an eye on optimizing the entire digital workplace*1. It has already conducted PoV for hundreds of PCs at a major domestic manufacturer, and anticipates company-wide inquiry and fault response efficiency improvements in the future.

Furthermore, by combining Nexthink with the AI PC environment "Digital Workplace for AI" provided by the CTC Group, device performance and settings will be optimized based on visualized usage and issues, thereby improving the efficiency of operations and IT management.

Moving forward, CTC will continue to promote initiatives that balance improved ease of work and IT efficiency through Nexthink, contributing to the evolution of corporate working environments through continuous improvements based on visualized data.

Nexthink Implementation Image (Difference from existing monitoring tools)

Itochu Techno-Solutions Corporation (CTC)

https://www.ctc-g.co.jp/

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  • Source: PR TIMES
  • Category: News