Release of Generative AI-Powered Help Chatbot | BtoB Communication Platform 'Qube'
C.S.S. Co., Ltd. has integrated 'Nabiko', a generative AI-powered help chatbot, into its B2B communication platform 'Qube' to provide step-by-step user support and seamless escalation to human agents.
📋 Article Processing Timeline
- 📰 Published: April 23, 2026 at 22:00
- 🔍 Collected: April 23, 2026 at 13:31
- 🤖 AI Analyzed: April 23, 2026 at 23:23 (9h 52m after Collected)
C.S.S. Co., Ltd. (Headquarters: Shinagawa-ku, Tokyo; Representative Director: Manabu Sagawa) has newly implemented and released an AI chatbot for help navigation (nickname: Nabiko) utilizing generative AI on its BtoB communication platform 'Qube'.
Release of Generative AI-Powered Help Chatbot | BtoB Communication Platform 'Qube'
■ Background of the Development of the New Feature 'AI Chatbot (Nabiko)'
'Qube' is a platform where diverse business professionals interact and create new value through events and SNS usage. As the number of users expands, we have introduced our proprietary help chatbot utilizing the latest LLM (Large Language Model) to respond to the growing voice of users wanting to 'quickly check how to use the platform'.
■ 3 Powerful Support Features to Prevent User Confusion
1. Solving Complex Operations Through Dialogue
Nabiko provides step-by-step answers to specific operational procedures, such as 'How do I download an invoice?'. It saves the trouble of searching through help pages, allowing users to complete their desired tasks on the spot.
2. Presenting 'Question Examples' to Start Smooth Dialogues
At the start of the chat, frequently asked questions and recommended question examples are presented. This minimizes the effort of text input, allowing users to smoothly start a dialogue with Nabiko with just a tap.
3. Smooth Guidance to the Inquiry Desk
If the AI determines that a question is difficult to answer or it is a bug report from a user, Nabiko immediately presents a link to the inquiry screen. It guides users to the appropriate support desk without hesitation, supporting issue resolution.
■ Service Overview
Name: Qube AI Chatbot (Nabiko)
Target: Qube logged-in users
Usage Limit: Up to 100 questions per user per day (*As of April 2026)
Features: Adopts a hybrid support system where, in addition to automatic answers by AI, issues that are not resolved are smoothly handed over to human support (inquiry desk).
■ Future Outlook
Qube will continue to evolve as a partner that supports businesses while reflecting the voices of our users. As the next step, we plan to implement 'event search' using AI and a 'recommendation feature' based on user interests, promoting highly accurate matching based on data and further personalization of the user experience. Please look forward to the growth of the ever-evolving 'Nabiko'.
■ What is Qube?
It is a BtoB communication platform centered on hybrid online and offline interactions. We support 'new encounters and value creation in business'. Through practical tools such as event hosting support and SNS features, it creates direct connections between all kinds of business professionals, including executives, engineers, and marketing/sales representatives. It aims to form a next-generation business community that encourages co-creation beyond corporate boundaries and accelerates business growth.
[About C.S.S. Co., Ltd.]
With the mission of 'Making business smarter and more enjoyable with the power of IT', we operate extensively from financial system development to proprietary platform operations.
Location: Daiichi Seijitsu Building 2F, 2-12-3 Nishi-Gotanda, Shinagawa-ku, Tokyo 141-0031
Representative: Manabu Sagawa, Representative Director
Business Contents: System development, platform operation, IT consulting
Official Website: https://www.css-net.co.jp/
Qube Official Website: https://qube-q.com/
[Inquiries Regarding This Matter]
C.S.S. Co., Ltd.
Digital Marketing Department
Contact: Shimizu
Email: mail_qube@css-net.co.jp
Release of Generative AI-Powered Help Chatbot | BtoB Communication Platform 'Qube'
■ Background of the Development of the New Feature 'AI Chatbot (Nabiko)'
'Qube' is a platform where diverse business professionals interact and create new value through events and SNS usage. As the number of users expands, we have introduced our proprietary help chatbot utilizing the latest LLM (Large Language Model) to respond to the growing voice of users wanting to 'quickly check how to use the platform'.
■ 3 Powerful Support Features to Prevent User Confusion
1. Solving Complex Operations Through Dialogue
Nabiko provides step-by-step answers to specific operational procedures, such as 'How do I download an invoice?'. It saves the trouble of searching through help pages, allowing users to complete their desired tasks on the spot.
2. Presenting 'Question Examples' to Start Smooth Dialogues
At the start of the chat, frequently asked questions and recommended question examples are presented. This minimizes the effort of text input, allowing users to smoothly start a dialogue with Nabiko with just a tap.
3. Smooth Guidance to the Inquiry Desk
If the AI determines that a question is difficult to answer or it is a bug report from a user, Nabiko immediately presents a link to the inquiry screen. It guides users to the appropriate support desk without hesitation, supporting issue resolution.
■ Service Overview
Name: Qube AI Chatbot (Nabiko)
Target: Qube logged-in users
Usage Limit: Up to 100 questions per user per day (*As of April 2026)
Features: Adopts a hybrid support system where, in addition to automatic answers by AI, issues that are not resolved are smoothly handed over to human support (inquiry desk).
■ Future Outlook
Qube will continue to evolve as a partner that supports businesses while reflecting the voices of our users. As the next step, we plan to implement 'event search' using AI and a 'recommendation feature' based on user interests, promoting highly accurate matching based on data and further personalization of the user experience. Please look forward to the growth of the ever-evolving 'Nabiko'.
■ What is Qube?
It is a BtoB communication platform centered on hybrid online and offline interactions. We support 'new encounters and value creation in business'. Through practical tools such as event hosting support and SNS features, it creates direct connections between all kinds of business professionals, including executives, engineers, and marketing/sales representatives. It aims to form a next-generation business community that encourages co-creation beyond corporate boundaries and accelerates business growth.
[About C.S.S. Co., Ltd.]
With the mission of 'Making business smarter and more enjoyable with the power of IT', we operate extensively from financial system development to proprietary platform operations.
Location: Daiichi Seijitsu Building 2F, 2-12-3 Nishi-Gotanda, Shinagawa-ku, Tokyo 141-0031
Representative: Manabu Sagawa, Representative Director
Business Contents: System development, platform operation, IT consulting
Official Website: https://www.css-net.co.jp/
Qube Official Website: https://qube-q.com/
[Inquiries Regarding This Matter]
C.S.S. Co., Ltd.
Digital Marketing Department
Contact: Shimizu
Email: mail_qube@css-net.co.jp