AI Chatbot 'Wakaruru' Launches Website-Embedded Plan for External Use

Wakaruru aims not just to be implemented, but to reach a state where it is "actually used in the field."

Craftrail Co., Ltd. (Location: Kita-ku, Osaka City, Osaka Prefecture; Representative Director: Koji Murakami) has launched a new "Website-Embedded Plan for External Use" for its AI chatbot "Wakaruru," allowing it to be integrated directly into websites.

In addition, a "Startup Set" has been introduced for both internal and external uses, providing hands-on support for initial content creation and setup.

Wakaruru is not simply a service that places a chatbot on a site.
It is an AI chatbot that aims to be "used in the field" by organizing internal rules, FAQs, and website guidance information, and continuously improving them by observing actual question trends.

Until now, Wakaruru has primarily supported companies internally by streamlining responses to inquiries sent from employees to HR and General Affairs departments.

Now, leveraging the know-how cultivated in FAQ preparation and operational improvement, Craftrail is fully rolling out the website-embedded model. This new plan can be utilized for external-facing inquiry handling, such as on recruiting sites and specialized clinics.

Wakaruru does not end with merely answering inquiries. By analyzing the content of the questions, it leads to improvements in FAQs, corporate websites, and recruiting sites, ultimately aiming for enhanced operational efficiency and better results.

Wakaruru's Goal is Not Just a Simple "Inquiry Response AI"

General AI chatbots are often viewed merely as "tools that automatically answer frequently asked questions."

Of course, streamlining inquiry handling is important.

However, what Wakaruru aims for goes far beyond that.

・What are users confused about?
・What information is lacking?
・Which explanations are not being conveyed clearly?
・At what timing should the user be connected to a human?

Wakaruru places great emphasis on analyzing such inquiries and connecting the findings to the improvement of recruiting sites, corporate homepages, FAQs, guidance flows, and service descriptions.

While improving the efficiency of answering questions, it uncovers the true intentions and needs of customers and job seekers, allowing businesses to refine their services and content.

As a result, the ultimate goal is to build a mechanism that leads to improved outcomes such as job applications, reservations, and conversions.

On Recruiting Sites: Job Seekers Can Clarify "What They Couldn't Ask at the Interview" Later On

By installing the website-embedded Wakaruru on a recruiting site, it can be utilized as a dedicated recruiting chatbot for job seekers.

For example, it creates an environment where job seekers can consult the chatbot after the fact regarding things they forgot to ask during an interview, things they want to confirm briefly before applying, or questions that might be awkward to ask directly.

Information job seekers truly want to know—such as salary, holidays, overtime, workplace atmosphere, training systems, opportunities for inexperienced candidates, and the selection flow—cannot always be fully covered during an interview alone.

By placing Wakaruru on the recruiting site, job seekers can confirm their doubts anonymously.
Companies can analyze these question trends to grasp the information job seekers genuinely want to know and the specific points they feel anxious about.

As a result, this serves as an opportunity to improve job postings, recruiting sites, explanations provided during interviews, and follow-up designs before and after joining the company.

Wakaruru can be used not only to answer inquiries from job seekers but also as a mechanism to improve recruitment communication itself.

By placing it on the recruiting site, job seekers can anonymously confirm questions they could not ask during the interview or found difficult to ask directly. Companies can understand the anxieties of job seekers from question trends, which can then be tied to improvements in the recruiting site and interview content.

At Specialized Clinics: Supporting Everything from Non-Medical Inquiries to Visit Guidance

The website-embedded Wakaruru can also be utilized to handle inquiries for specialized clinics in fields such as LASIK, dental implants, cosmetic medicine, and hearing aid outpatient care.

At highly specialized clinics, there is a lot of information that users want to know before visiting.

For instance, booking methods, what to bring before the visit, the flow of medical examinations, estimated costs, what can be consulted, and things to confirm before the initial visit.

Wakaruru does not step into medical practices or individual medical judgments.
Based on guidance information and FAQs prepared in advance by the clinic, it supports everything from non-medical inquiry handling to actual visit guidance.

When necessary, it guides users to phone calls, inquiry forms, and reservation pages, creating a state where it is easier for users to proceed to the next action.

Analyzing Inquiries to Improve Services and Content

Wakaruru does not end with just answering inquiries.

By analyzing the questions submitted by users, businesses can grasp what information is missing on their website, what explanations are difficult to understand, and where users frequently get confused.

If the same question occurs repeatedly, the content can be added as an FAQ.